Revenues Technical Manager (NEC)

Job Description This is a remote position. Rate: £400.00 per day (umbrella) Term: Until 31st March 2027 initially Hours per week: 37 Location: Hybrid working (office attendance will be required in the South 2 days per week) Job Purpose To be responsible for the day-to-day operational management of the Revenues Service To maximise the revenue and income the Council receives by delivering an innovative, efficient, high-quality service in relation to Business Rates and Council Tax To ensure the effective billing, collection and recovery of both Business Rates and Council Tax To deal with the more technical aspects of Business Rates and Council Tax To have a working knowledge of the Housing/Council Tax Support system. To have overall responsibility for the system administration of the IT systems within the service area and ensure the development of IT systems as directed by the Corporate Head of Customer, Digital & Collection Services To oversee the management of the Revenues team through staff performance, developing individuals and dealing with third party software suppliers. To provide a high level of customer service when dealing with enquiries from the public via telephone, face to face and e-mail Main Objectives To work with the Corporate Head of Customer, Digital & Collection Services, partners and staff to drive business transformation to support service improvement within Revenues, challenging existing service delivery models and championing new ideas to bring about positive transformation in service delivery and customer outcomes To ensure maximum synergies are achieved between Business rates and Council tax and to drive continuous improvement within Revenues service To keep up to date with economic, legislative, technical and social development affecting Revenues which impact on the service delivery and assist the Corporate Head of Customer, Digital & Collection Services in developing appropriate strategies to address these. To provide strong effective leadership to ensure the right staff with the right skills are employed, developed and managed to achieve the service outcomes To develop the Revenues team to ensure that they are able to work flexibly by training in both Business Rates and Council Tax disciplines To represent the Council at external meetings as required Ensure that all Government returns relating to Business Rates and Council Tax are completed accurately and on time Requirements Detailed knowledge of Business Rates and Council Tax legislation Credible track record of achieving high collection rates on both Business Rates and Council Tax Ability to learn complex legislation An understanding of how to achieve cost savings An understanding of how to review processes and develop more streamlined processes across Revenues An understanding of workforce development issues The ability to motivate and engage a team from differing backgrounds towards common aims Skills & Experience Experience in a management role Experience of working on a variety of IT systems Experience in dealing with Government returns Good verbal and written communication skills Good numerical reasoning An ability to handle and resolve conflict Ability to work under pressure and meet deadlines A strong understanding of how to develop a customer first culture in teams Experience of representing the Council at Magistrates Court and Valuation Tribunal Experience of working in a district Council Training Educated to A level standard Minimum 5 years experience on both Business Rates and Council Tax IRRV qualification Management qualification Local Government experience Benefits We believe employee benefits should go beyond just a free drink or fruit bowl. What’s more, we believe you should get to choose perks that suit your lifestyle. That’s why we’ve partnered up with the global benefits and rewards provider Perkbox, to offer something for all of our people. Here’s what you can look forward to: Perks Hub Hundreds of global and local perks, available online 24/7 Free monthly lifestyle perks; such as free coffees, breakfasts, cinema tickets, etc Shopping discounts from the biggest brands, all year round Save money on everything from the supermarket shop to summer holidays Wellness Hub Easy to follow videos for everything from yoga exercises, to strength training and HIIT workouts Mindfulness, meditation and sleep resources, available on all your devices Guides to help with everything from anxiety to stopping smoking Confidential mental health helpline, 24/7 access to a qualified counsellor Celebration Hub Working with us means you're always part of Team BSS - celebrate and recognise fellow contractors, whether they're across the desk or across the world Company polls where everybody can vote for the winners Culture Hub A single place to find company updates, photos, benefits information and lots more! Stay in the loop with what’s happening by accessing Culture hub anywhere, at any time Pre-Compliance Checks for Successful Applicants: At BSS, we uphold the highest standards of screening and trust for every role. Successful applicants will undergo a comprehensive pre-compliance process in line with the Baseline Personnel Security Standard (BPSS). This includes: Identity Verification: Confirming the authenticity of your identity documents. Employment History Checks: Reviewing your occupation history for the past 3-5 years (depending on client requirement). Right to Work Verification: Ensuring you have the legal right to work in the UK. Unspent Conviction Check: Conducting a Basic DBS Check to reveal any unspent convictions. These checks are crucial in ensuring a secure and trustworthy work collaboration, aligning with best practices used in government and public sectors. While primarily standard in these sectors, our adoption of pre-compliance checks across all roles reflects our commitment to maintaining the highest standards of integrity and trust in our recruitment process. Equal Opportunities Business Smart Solutions are a Recruitment Agency - We hire talented and passionate people from a variety of backgrounds because we want our global worker base to represent the wide diversity of our clients. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you're passionate about working for a role in local government and share our company values, we encourage you to apply. BSS is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. BSS considers qualified applicants with criminal histories, consistent with applicable UK law. If you need assistance or an accommodation made due to a disability, please let your recruiter know. Armed Forces Covenant We endeavour in our business dealings to uphold the key principles of the Armed Forces Covenant, which are: No member of the Armed Forces Community should face disadvantage in the provision of public and commercial services compared to any other citizen In some circumstances special treatment may be appropriate especially for the injured or bereaved.