RFR - BA-2000 - Business Analyst

Organization: Shared Health / Digital Health Location: Remote within Canada Employment Type: Full-Time Contract Contract Term: October 1, 2026 – March 31, 2027 Extension Option: April 1, 2027 – June 30, 2027 Hours: 945.5 hours / 122 business days Schedule: 7.75 hours per business day, Central Time Additional Hours: Up to 10% of the total contracted hours may be required based on project needs. About the Role Shared Health is seeking an experienced Business Analyst to support the Digital Shared Services project within Digital Health. The successful candidate will play a key role in supporting healthcare delivery transformation through the effective use of information and communication technology. The Business Analyst will work closely with clinical, technical, operational, and other stakeholder groups to understand business needs, elicit and document requirements, map current and future-state processes, identify capability gaps, and support the implementation and configuration of healthcare information systems. This is an excellent opportunity for an experienced Business Analyst with strong healthcare technology experience, particularly in hospital Electronic Patient Record (EPR) and Electronic Home Care Record (EHCR) implementations. Key Responsibilities Conduct business analysis activities supporting complex healthcare information system implementation projects. Engage with clinical, technical, operational, and business stakeholders to elicit, analyze, validate, and document requirements. Facilitate workshops, interviews, discovery sessions, and requirements-gathering activities. Document business requirements, functional requirements, workflows, business processes, and system requirements. Develop and maintain current-state and future-state process maps. Analyze business processes and identify capability gaps, inefficiencies, risks, and opportunities for improvement. Gather technical and configuration requirements from clinical stakeholders across multiple hospitals. Support the implementation, configuration, testing, and adoption of healthcare applications. Work directly with hospital Electronic Patient Record (EPR) applications and related workflows. Contribute to Electronic Home Care Record (EHCR) implementation initiatives. Collaborate with project managers, technical teams, clinical teams, vendors, and other stakeholders throughout the project lifecycle. Support Agile/Scrum delivery activities and participate in relevant ceremonies as required. Apply organizational change management principles to support successful implementation and adoption. Produce clear and comprehensive business analysis documentation and project deliverables. Identify dependencies, risks, issues, and gaps and work with stakeholders to develop appropriate solutions. Ensure requirements and proposed solutions align with healthcare operational needs and project objectives. Mandatory Qualifications & Certifications The successful candidate must possess: Certified Business Analysis Professional (CBAP) certification through IIBA. Proof of valid certification is required. Prosci ADKAR Organizational Change Management certification. Proof of valid certification is required. Preferred / Scored Certification Certified ScrumMaster (CSM) certification is required/preferred as part of the evaluation criteria. Proof of certification should be provided. Required Experience Business Analysis & Process Mapping Minimum 10 years of experience performing business analysis activities supporting information system implementation projects and process mapping. Experience must include: Documenting customer and stakeholder requirements. Documenting business processes and workflows. Conducting gap analysis and identifying capability gaps. Supporting information system implementation initiatives. Candidates should be able to demonstrate at least three relevant project/work examples that collectively demonstrate a minimum of 10 years of experience. Healthcare Business Analysis Minimum 3 years of experience eliciting requirements from stakeholders and implementing systems within a healthcare environment . Experience working directly with healthcare professionals, clinical stakeholders, and healthcare operational teams is strongly required. Multi-Hospital Implementations Minimum 3 years of experience implementing projects across multiple hospitals . Demonstrated experience gathering technical, functional, workflow, and configuration requirements from clinical stakeholders. Experience working in complex, multi-site healthcare environments is highly desirable. Hospital EPR Experience Minimum **3 years of direct experience configuring hospital Electronic Patient Record (EPR) applications. Strong understanding of hospital workflows, clinical processes, application configuration, and system implementation is required. EHCR Experience Minimum **3 years of experience directly related to Electronic Home Care Record (EHCR) implementation. Experience supporting home care workflows, requirements gathering, configuration, testing, implementation, and/or adoption of EHCR solutions is required. Key Skills The ideal candidate will demonstrate: Advanced business analysis and requirements elicitation skills. Strong process analysis and process mapping capabilities. Healthcare information systems implementation experience. Strong understanding of clinical and hospital workflows. Hands-on EPR application configuration experience. EHCR implementation experience. Excellent stakeholder engagement and facilitation skills. Strong written and verbal communication skills. Experience working with multidisciplinary and geographically distributed teams. Knowledge of Agile/Scrum methodologies. Organizational change management knowledge and experience. Strong analytical, problem-solving, and documentation skills. Ability to translate complex clinical and business requirements into clear system and technical requirements. Work Arrangement This is a fully remote position . Services must be performed remotely from within Canada . The resource must be available to work during Central Time business hours . Contract Details ItemDetailsOrganizationShared HealthProjectDigital Shared ServicesPositionBusiness AnalystStart DateOctober 1, 2026Initial End DateMarch 31, 2027Optional ExtensionApril 1 – June 30, 2027Duration122 business daysTotal Hours945.5 hoursDaily Hours7.75 hoursTime ZoneCentral TimeWork LocationRemote – Canada onlyEmploymentFull-Time Contract Ideal Candidate The ideal candidate is a senior healthcare Business Analyst with extensive experience supporting complex health information system implementations. They will bring a combination of strong business analysis fundamentals, clinical stakeholder engagement, multi-hospital implementation experience, hands-on EPR configuration expertise, and direct EHCR implementation experience. Candidates with CBAP, Prosci ADKAR, and CSM certifications , along with significant experience working with clinical stakeholders and healthcare technology platforms, will be strongly positioned for this opportunity. Application Requirements Applicants should be prepared to provide: Current resume demonstrating the required experience. Proof of valid IIBA CBAP certification . Proof of valid Prosci ADKAR certification . Proof of Certified ScrumMaster (CSM) certification, where applicable. Detailed examples of relevant healthcare, EPR, EHCR, multi-hospital, business analysis, and process mapping projects, including project duration and responsibilities. Confirmation of availability for the full contract period and ability to work within Central Time business hours.