RG Executive - Swedish speaking

RG Executive - Swedish speaking Apply Job Description Our client is a well established international iGaming group behind a number of globally recognised iGaming and entertainment brands. With offices across multiple jurisdictions and a growing presence in Malta, they continue to expand their customer operations teams to support regulated markets and deliver a high standard of player experience. They are currently looking for a RG Executive to join their Malta based team. Location : Hybrid - St Julian's Responsibilities: As a RG Executive , your broad responsibilities will include but are not limited to: • Monitor player activity and identify potential responsible gaming concerns • Review player behaviour and assess risk indicators in line with internal procedures • Contact customers proactively regarding their gaming activity when required • Act as an escalation point for responsible gaming related queries • Maintain accurate records of customer interactions and actions taken • Work closely with Customer Support and Responsible Gaming teams to ensure appropriate interventions • Support compliance with regulatory and responsible gaming requirements • Liaise with internal stakeholders and external regulatory bodies when necessary • Assist with audits, reporting requirements, and ongoing compliance initiatives Requirements: • Native or fluent Swedish language skills, both written and spoken • Strong English communication skills • Previous experience within Responsible Gaming, Customer Support, Social Work, Compliance, or a similar customer facing role • Excellent attention to detail and ability to identify behavioural patterns • Strong judgement and decision making skills • Empathetic and professional approach when handling sensitive situations • Ability to prioritise workload and manage multiple cases effectively • Flexible and adaptable approach to changing business requirements What’s in it for you? Our client offers an exciting, challenging role in a collaborative, dynamic environment. The right person will find many career growth opportunities in their company, whether you want to advance your technical skills or aspire to leadership in the future. Benefits: • Private health insurance • Wellness allowance • Paid parking • Development and training budget • Daily fresh food provisions • Team events and outings • Modern office environment • International career growth opportunities within a leading iGaming business Department Operations Locations Malta Remote status Hybrid Industry Betting, Gaming & iGaming About Hireroo We redefine recruitment by focusing on a rich back to basics approach that focuses on genuine relationship building both with our clients and our candidates, offering a truly bespoke service that revolves around that perfect match. With global reach and equipped with profound industry insights and an extensive network, we have now earned the trust of globally recognized iGaming and fintech companies. Standing firmly as the go-to partner for these industry leaders, collaborating on numerous local and global HR projects, we take pride in our role as true lifetime partners for both our clients and candidates.