Risk and Governance Manager

Risk and Governance Manager

£60,000 per annum | Full Time | Fully Remote

On behalf of a fast-growing, private healthcare provider delivering MSK and Mental Health services nationally, we are seeking an experienced Risk and Governance Manager to lead the organisation's risk, compliance and complaints management framework.

This is a confidential search being managed exclusively by Gaia Recruitment. The client's identity will be disclosed to shortlisted candidates ahead of interview.

The Role

Reporting directly to the Quality & Governance Director and supervising the Compliance Lead, you will be accountable for building and maintaining a proportionate risk, compliance and complaints framework across a fast-scaling healthcare business. You'll translate regulatory requirements into practical, embedded systems — working autonomously across clinical and operational teams to drive a strong risk-aware culture.

This is a genuinely broad governance leadership role spanning risk management, ISO and regulatory compliance, complaints handling under PSIRF, audit and assurance, and clinical governance reporting to the Senior Leadership Team.

Key Responsibilities

• Lead and maintain the organisation-wide risk management framework, including corporate and service-level risk registers
• Act as the key lead for ISO and Quality compliance, including audit programme design, registration, variations and inspection-readiness
• Maintain compliance oversight across UK GDPR, Information Governance, Health & Safety legislation and contractual/insurer requirements
• Lead the complaints management process end-to-end in line with PSIRF, including level 4 complaints, appeals and ISCAS referrals
• Design and deliver PSIRF training in partnership with the Clinical Governance Leads
• Chair the Quality Assurance Group and produce quarterly audit and governance reports for clinical and quality groups and the SLT
• Develop, implement and embed policies, procedures and SOPs across quality, risk, complaints and clinical governance
• Provide day-to-day risk and compliance advice to clinical and operational teams, promoting a learning culture grounded in openness and duty of candour

What We're Looking For

Essential:

• Demonstrable experience working within governance, complaints, quality and risk in private healthcare or the NHS
• Strong working knowledge of ISO regulation, auditing and duty of candour requirements
• Proven experience establishing and managing complaints processes and complex investigations in a healthcare setting
• Experience producing and training on risk registers, risk auditing and assurance reporting
• Demonstrable experience of PSIRF
• A risk management qualification and evidence of PSIRF training
• Strong written communication skills, including drafting complaint responses
• Evidence of effective leadership and the ability to train others

Desirable:

• Experience across MSK and/or Mental Health services
• Experience within private healthcare or remote/digital care models

You will be:

• Adaptable, assertive when needed, and an excellent communicator
• Dependable, trustworthy and pragmatic under pressure
• Self-motivated with a genuine commitment to patient safety and continuous improvement

The Package

• £60,000 per annum
• Full time, fully remote
• Basic DBS check required

How to Apply

This search is being handled confidentially by Gaia Recruitment. For a confidential conversation about the role and the organisation, please apply or contact Gaia Recruitment directly.