Routing & Quality Specialist

Routing & Quality Specialist About VOX VOX is a visionary company led by a single founder, currently leading the way in flashcall and telecom carrier services, transforming the way businesses communicate, authenticate and connect. As a hyper-growth company, VOX achieved over 25% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. VOX is looking for a team of growth-driven individuals to take the company to new heights. VOX's cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX's promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success. As a company, VOX focuses on solutions that monetize the assets of mobile network operators. Joining VOX offers the opportunity to work with the industry's leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flashcall and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-5 years. Role Objective: We are looking for a detail-oriented and analytical Routing & Quality Specialist to join our team in Bucharest. In this role, you will be responsible for optimizing the routing of VOX Solutions' telecom traffic, maintaining high-quality standards across voice and messaging services, and working closely with internal teams and vendors to ensure seamless service delivery. Reports to : Head of Routing - Voice Key Responsibilities: Optimize routing strategies based on quality and cost, with a focus on top customers and key deal Monitor, troubleshoot, and resolve routing issues to prevent network congestion or service degradation Perform testing and quality checks using both manual and automated tools Manage and resolve trouble tickets in a timely manner Upload and maintain supplier price lists Prepare and deliver daily performance reports Ensure all products meet established quality standards and company benchmarks Provide support to sales and destination manager teams What We Are Looking For: Minimum 2 years of experience in a similar telecom or routing role would be a plus Strong analytical and problem-solving skills Detail-oriented with the ability to prioritize and manage multiple tasks Excellent communication skills in English (written and spoken) Service-minded, flexible, and proactive in approach Day shift only Hybrid role - 3 days in the office Join the team and help shape the future of the telecom industry! Locations Bucharest Remote status Hybrid