Salary Packaging Administrator & Reception Officer

Job Description This is a remote position. Key Responsibilities Process salary packaging applications, benefit elections and employee claims accurately inside the client's software, checking documentation for eligibility and compliance before anything goes through. Administer novated lease vehicle claims covering registration, insurance, fuel, servicing and running costs, keeping vehicle budgets and records accurate. Set up and maintain EML Meal & Entertainment and Everyday Living accounts, and resolve card, wallet and account issues directly with EML support. Own the Info Inbox and the inbound phone line, responding promptly and making sure no employee enquiry slips through. Book employees into discovery sessions and escalate complex matters cleanly to the right team member. Prepare GST and reporting information from internal systems and Excel when the finance team needs it. Requirements Must-Have Qualifications Before you apply, confirm: [ ] 2+ years in administration, claims processing, or customer support, ideally with documentation-heavy work [ ] A confident, warm phone manner, and you genuinely don't mind being on calls for much of the day [ ] Intermediate Excel (filtering, lookups, basic reporting) and quick to pick up new software systems [ ] High accuracy with documents, numbers and compliance checks [ ] Available full-time, Mon–Fri aligned to AEST business hours [ ] A quiet, professional home workspace with reliable internet for daily calls Nice-to-Have Skills Exposure to Australian salary packaging, novated leases, or FBT-related admin Experience supporting an Australian business or working AEST hours Familiarity with claims or benefits administration software Success Outcomes 30 Days: You know the systems, claim types and EML setup process, and you're handling routine applications and inbox enquiries with light support. 60 Days: You're processing claims and novated lease documentation independently and resolving most calls without escalation. 90 Days: You own the inbox and phone line day to day, process the full range of claims accurately, and employees consistently feel helped.