Sales Administrative Associate

Benefits: Competitive salary Dental insurance Employee discounts Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Location: Hybrid New York City (3 days in office & 2 days work from home) Employment Type: Full-Time La Brigade de Buyer is growing, and we’re looking for a highly organized, service-oriented Sales Administrative Associate to support our internal and external sales teams, elevate the customer experience, and help keep our operations running smoothly. If you thrive in a fast-paced environment, enjoy solving problems, and love being the go-to person who keeps everything on track—this role is for you. About the Role As the Sales Administrative Associate, you will be the central hub between our customers, sales team, warehouse, and operations groups. You’ll process wholesale and marketing orders, manage account onboarding, ensure accurate invoicing and shipping coordination, and support the customer journey from order placement to delivery. This role is ideal for someone who enjoys variety in their workday, communicates with ease, and takes pride in accuracy and follow-through. What You’ll Do Sales Administration Enter wholesale and marketing orders into Oracle NetSuite Send pick/pack requests to the fulfillment team and monitor order flow Track EDI, API, and WSM connections and manage electronic document flow Process invoices, back orders, and account receivables (for smaller accounts) Onboard new wholesale customers and create new vendor accounts Coordinate outbound shipments and partner with warehouse staff to ensure timely delivery Manage returns, exchanges, chargebacks, RA and RTV processes Generate commission reports and process vendor bills Prepare monthly financial summaries for accounting Customer Service Communicate with customers to take and confirm orders and shipment details Respond to inquiries, resolve complaints, and provide high-quality support via email and phone Partner closely with our internal and external sales teams to ensure seamless service What You Bring Bachelor’s degree or equivalent combination of education and experience 2+ years of sales operations, wholesale support, or related customer service experience Strong administrative, organizational, and time-management skills Ability to manage competing priorities and meet tight deadlines Professional communication skills and a customer-first mindset Proficiency in Microsoft Office SPS Commerce experience required NetSuite experience strongly preferred Experience with Authorize.net or similar tools is a plus Success Looks Like Responding to all customer inquiries within 24 hours Managing multiple priorities while meeting deadlines Demonstrating strong problem-solving skills, especially with escalations Ensuring accuracy in all order-entry, shipping coordination, and financial processes Physical Requirements Prolonged periods of sitting and computer use Ability to lift up to 25 lbs. as needed Why Join La Brigade de Buyer? You’ll join a brand with strong heritage, high-quality products, and a committed team. We value collaboration, accuracy, and delivering exceptional service to our customers—while ensuring every employee has the support and tools needed to thrive. La Brigade de Buyer, Inc. is an Equal Opportunity Employer, maintains a drug-free workplace, and complies with ADA regulations. Flexible work from home options available. Compensation: $52,000.00 - $60,000.00 per year