Sales Administrator, Private Client Service

ROLE The Sales Administrator plays a role in supporting the day-to-day operations of the sales team within a fast-paced luxury hospitality environment. This individual helps ensure sales processes run efficiently by supporting administrative processes, coordinating internal follow-up, maintaining accurate records, and assisting with operational tasks that allow the sales team to focus on revenue generation and guest relationships. The ideal candidate is highly organized, detail-oriented, collaborative, and comfortable working across multiple departments and systems. KEY ACCOUNTABILITIES Provide administrative and operational support to the sales team Assist with lead routing coordination, shared inbox management, and internal follow-up support Support CRM management, including record updates, duplicate resolution, and data accuracy Coordinate with internal departments as needed to support administrative and operational requests Assist with resolving booking and CRM-related issues and escalate when appropriate Maintain and organize sales documentation, SOPs, training materials, and internal resources Monitor shared inboxes, voicemails, and operational requests as needed Assist with administrative projects and team support initiatives as needed Help ensure reservations, communications, and sales records are updated accurately and in a timely manner Support reporting requests and administrative tracking as needed QUALIFICATIONS (skills, competencies, experience) 1-2 years of administrative, sales support, operations, or customer service experience Strong organizational skills and attention to detail Ability to manage multiple priorities in a fast-paced environment Strong written and verbal communication skills Strong follow-up and time management skills Experience working with CRM systems such as Salesforce preferred Hospitality, luxury travel, or high-touch service experience preferred Proficiency with Microsoft Office Suite Ability to work independently and as part of a team