Sales Advisor (Italian)

Position: Sales Advisor Location: remote, Greece Work model: remote Employment type: Full-time Remuneration: Base salary DUTIES & RESPONSIBILITIES: Handle inbound and outbound customer interactions across phone, chat, and email channels Deliver a high-quality customer experience with a strong focus on satisfaction and resolution Build and maintain positive relationships through clear and professional communication Provide accurate and up-to-date information using internal tools and systems Achieve individual and team performance targets including call-handling KPIs Maintain detailed customer records, accounts, and interaction documentation Always follow communication procedures and data protection policies. REQUIREMENTS: Native or near-native level in Italian, with fluency in English (minimum B2 level) Strong customer service and contact handling experience across multiple channels Excellent verbal and written communication skills with active listening ability High computer literacy and confidence working with several systems simultaneously Strong multitasking, time management, and prioritization skills Customer-focused mindset with awareness of sensitive data handling Ability to perform in a fast-paced, KPI-driven environment. BENEFITS: Competitive renumeration package Private life and health insurance coverage Free access to corporate gym facilities Fixed working hours option for parents with young children Structured onboarding and training support Supportive team environment with development opportunities Monthly performance bonus between €200–€250 gross depending on department Overachievement bonus potential up to 150% €500 anniversary bonus based on attendance and performance record Private life & health insurance including dental and eye care Health insurance effective after 3 months for local hires and from Day 1 for relocated candidates Free access to the corporate gym Fixed working hours option for mothers with children up to 2 years old Daily net Mastercard allowance: €3 net per working day during the first 12 months.