Sales and Account Manager

About SiGMA Group Founded in 2014 and headquartered in Malta, SiGMA Group employs over 400 professionals across six global offices, including Malta, Cyprus, Serbia, Brazil, Armenia, and the Philippines. SiGMA is a global leader in gaming, emerging tech, affiliate marketing, events, and media, best known for its flagship summits such as SiGMA Malta and the iGaming Academy. The company’s culture champions inclusivity, sustainability, collaboration, and philanthropic impact through its SiGMA Foundation initiative. Role overview As a Sales and Account Manager at SiGMA World, you will play a key role in driving growth and revenue by developing strategic partnerships and securing sponsorship and exhibition opportunities within the industry! Key Responsibilities Account Management & Client Relationships Manage a portfolio of existing clients and partners, acting as their main point of contact before, during, and after events. Build and maintain strong, long-term relationships with clients and key decision-makers. Develop a thorough understanding of clients’ businesses, objectives , and needs, and proactively identify ways SiGMA can support them. Maintain regular communication with clients, provide updates, resolve issues, and ensure a consistently high level of service. Guide clients through available event , sponsorship, exhibition , and partnership opportunities. Support clients throughout the full event cycle, ensuring their requirements are clearly communicated and successfully delivered. Monitor client satisfaction, proactively address concerns, and work to strengthen client retention and loyalty. Gather client feedback and share insights with internal teams to improve the overall partner experience. Account Growth & Sales Develop existing accounts by identifying upselling, cross-selling, renewal, and repeat participation opportunities. Present relevant SiGMA products, events, sponsorship packages, and exhibition opportunities to existing and prospective clients. Manage commercial discussions and negotiations with clients, with support from senior team members where required . Contribute to individual and team revenue targets through effective account development and client retention. Identify and qualify new business opportunities generated through existing relationships, referrals, networking, and events. Maintain an active and well-organized pipeline in HubSpot and ensure accurate forecasting and account information. Support the onboarding of new clients and ensure a smooth transition from commercial discussions to account management. Partnerships & Event Support Coordinate with Marketing, Operations, Production, and other internal teams to ensure client expectations are aligned with delivery. Act as the link between clients and internal teams, ensuring timely communication and resolution of client requirements. Provide on-site support to clients during exhibitions, conferences, and other events. Represent SiGMA professionally at international events, conferences, and networking opportunities. Build relationships with clients and industry stakeholders during events to strengthen existing partnerships and identify new opportunities. CRM & Account Administration Maintain accurate and up-to-date client, account, opportunity, and activity information in HubSpot. Track account performance, renewals, opportunities, and relevant revenue information. Prepare regular account updates and contribute to sales forecasting and reporting. Ensure all client interactions and follow-ups are properly documented. Why SiGMA Group? Grow with us - Be part of SiGMA’s global expansion and make your mark. Free iGaming Academy access - Learn the ins and outs of the industry with access to courses. Travel perks - Visit our international offices and attend industry events worldwide. Performance rewards - High performers are recognized and fast-tracked with annual reviews and bi-yearly performance checks ins. Interest-free car loan after probation (T&Cs apply)