Sales and Operations Coordinator for a Health & Wellness Business in Australia (Home Based Part Time)

Client Information The Client is a growing health and wellness business dedicated to helping individuals improve their overall wellbeing through supportive programs, services, and community-focused experiences. The company is committed to creating a positive and welcoming environment where members feel supported throughout their wellness journey. As the business continues to grow, they are seeking a customer-focused professional who is passionate about delivering exceptional service, building strong relationships, and supporting day-to-day operations. Job Description Customer Service, Sales & Membership Management (Momence): Respond to customer enquiries through Momence and our general inbox. Manage membership enquiries, account updates, bookings, upgrades and cancellations. Review member accounts, payments and membership details. Follow up new leads and membership enquiries with a sales-focused approach. Proactively assist with member retention and offer approved retention options where appropriate. Manage cancellations and communicate our required notice periods. Identify opportunities to sell and upsell memberships, class packs and additional services. Escalate complex member matters where required. Operations & Administration: Monitor and manage our general information inbox. Manage staff profiles, cover requests, pay rates and pay templates. Make timetable changes within Momence, including instructors, class styles, new classes and schedule adjustments. Liaise with Studio Coordinators regarding timetable changes, instructor feedback and operational requirements. Assist with new staff onboarding, contracts and documentation. Manage staff onboarding and compliance through Momence and Cossemble. Monitor staff qualifications, insurance, First Aid certificates and other compliance requirements, including proactively following up upcoming expiries. Maintain shared Google spreadsheets for staff birthdays, anniversaries, insurance renewals, First Aid renewals and other staff information. Respond to group booking enquiries and escalate sales opportunities where appropriate. Create promotional gift cards, vouchers and donations for charities, community groups and partnerships as directed. Conduct occasional member feedback surveys and class quality check-ins. Escalate more complex member, staff or operational matters to us when required. Must Haves Has strong sales background Confident speaking with leads and members, following up enquiries, converting leads, identifying sales opportunities and naturally selling and upselling memberships. They should also be comfortable having retention conversations with members considering cancellation. Willing and able to transition to full-time in the future to support the second business Home Office Requirements Please only apply for this role if you have the following home office requirements: · Perfectly working headset and webcam · Stable internet connection of at least 25 Mbps ~ 50 Mbps · Up to date computer system with a minimum of Windows 10 or later and macOS Monterey (12.0) or later · Quiet room with no distractions or background noises · A backup plan if the power goes out or if your internet connection becomes unstable during your shift Only applicants meeting the strict criteria above will be contacted. Connect With Us https://virtualcoworker.com.ph https://virtualcoworker.com/our-culture https://www.facebook.com/virtualcoworker https://www.linkedin.com/company/virtual-coworker