Sales Coordinator / Customer Service Representative (m/f/d)

Sales Coordinator / Customer Service Representative (m/f/d) Join our Milano team to coordinate orders, logistics, customers and sales in an international environment where your organization and service make a real difference. Sales Coordinator / Customer Service Representative Industry : Specialty Chemicals & Nutraceutical Ingredients Distributor-Manufacturer / Supply Chain Management Job Location : Milano, Italy Job Description The Sales Coordinator / Customer Service Representative in our Chemical business supports existing business, acts as the main link between customers and suppliers, and manages sales orders, delivery schedules, invoicing, credit limits, and payment follow-up. The role ensures timely and accurate information on sales transactions, supports the sales team with order entry and sales development activities, and reports to the Commercial Manager in charge of the local business. The position requires the candidate to be able to: · Act as the main contact between customers, suppliers, and contract manufacturers, ensuring timely and accurate transaction information. · Enter and monitor purchase, sales, and related data in the local IT system from order entry to completion. · Handle phone inquiries professionally and support Product Managers with inventory monitoring. · Resolve customer issues promptly and effectively. · Support payment collection, credit limit control, and payment recovery when needed. · Coordinate with logistics providers and accounting to ensure efficient processes. · Share market insights and sales opportunities gathered through customer contact. · Support the sales team with related tasks and business development activities. · Manage inventory and logistics from suppliers´ plants to customers. · Handle related administration, paperwork, filing, and main phone coverage. · Provide back-up customer service support and assist with other assigned projects. Experience and Qualifications Bachelor’s degree in business, international sales, export, or a related field, with 5–10 years of relevant B2B experience. Highly organized, detail-oriented, and customer-focused, with strong communication, follow-up, interpersonal, and time management skills. Proactive, flexible, and solution-oriented, with a professional phone manner and strong MS Office skills; ERP experience, such as IFS, is a plus. Fluent Italian and English are required; Spanish or French is a strong asset. The position is based in our Milano office but may require very occasional domestic and international travels. Part-time home office work is possible. All genders are welcome. As part of our recruitment process, we may conduct background checks. We value your data privacy and therefore do not accept applications via mail. Divisions & functions Chemicals Locations Milano Remote status Hybrid Milano Workplace & Culture We believe sustainable business growth is all about people, and the relationships and partnerships we cultivate. Our vision—to surpass expectations—energizes all who work here. Our diversity, comprehensive skills, knowledge, experience and passion enable us to offer a broad range of world-class sales, marketing, logistics and financial services. Our professionals empower each other to be creative and decisive. We build strong, agile global teams that align toward common goals. We care about each other, our business partners and the communities in which we work and live. No matter which CellMark office you join—in any corner of the world—you will become part of our established culture and committed to surpass your own expectations, as well as those of our business partners. About CellMark CellMark is an independent sales solutions company connecting suppliers and customers. We deliver products, services, and solutions to the world market and facilitate trade and business development across multiple industries. We run five international divisions: Pulp, Packaging & Paper, Recycling, Chemicals, and Basic Materials. We have also grown operations for plastics and biomass for energy. Through our network of experts in 30-plus countries, we provide a full suite of services: sourcing, sales & marketing, trade finance-related services, logistics, regulatory compliance, business development, and, in some areas, research & development and custom manufacturing. With our vision, Surpassing Expectations, we commit to improving every day, supporting our clients in every action that we take. Founded in 1984 Co-workers ≈1 000 Turnover +USD 4 billion