Sales Development Representative

Description LiveU is the global leader in live video contribution and remote production solutions for broadcast, sports, and enterprise. Our cloud-based platform and patented bonding technology power live coverage for the world’s top broadcasters, sports leagues, and digital media organizations. We are growing fast, and we are looking for a driven Sales Development Representative (SDR) to join our Americas Revenue team. About the Role The SDR is the first point of contact for prospective LiveU customers and a critical engine for pipeline generation across the Americas. You will be responsible for qualifying inbound leads, supporting the rental quoting process, and creating sales-ready opportunities for our Regional Sales Directors. This is a high-activity, high-impact role suited for someone who is organized, curious, and motivated by results. Key Responsibilities: Inbound Lead Qualification · Respond to Marketing Qualified Leads (MQLs) · Conduct structured qualification calls to assess needs, budget, timeline, and decision-making authority · Research and complete pre-work fields in Salesforce (market segment, company profile, lead history, engagement data) prior to outreach · Execute structured multi-step outreach sequences (call, email, LinkedIn) using Gong. · Validate lead ownership, market segment, and product type. · Accurately disposition leads as SAL (Sales Accepted), Recycled, or Disqualified per defined criteria; maintain complete Salesforce records at all times · Schedule and join discovery calls between qualified leads and Regional Sales Directors; attend calls for the first 3 months of tenure to build product knowledge · Create qualified opportunities in Salesforce directly resulting from SDR-led qualification activity; meet quarterly opportunity creation targets Rental Quote Support · Respond to inbound rental inquiries and prepare accurate rental quotes using LiveU pricing guidelines and approved product configurations · Identify upsell and trial-to-purchase conversion opportunities from the rental base; flag high-potential rental customers to the appropriate Regional Sales Director · Coordinate with Operations and Finance to ensure rental orders are processed accurately and on time CRM Hygiene & Reporting · Maintain complete, accurate, and real-time Salesforce records for all lead activity, call logs, email touchpoints, and lead status changes · Monitor and manage the SDR dashboard: SLA compliance, overdue tasks, time-between-stages, qualification call volume, discovery calls scheduled, and opportunity creation · Monitor the group Sales inbox and voicemail; create and route new leads into Salesforce promptly Performance Targets This role is commission-eligible. Performance is measured quarterly against the following key metrics: · Weekly average Qualification Calls completed · Weekly average Discovery Calls scheduled with Regional Sales Directors · Qualified Opportunities created per quarter Specific targets are defined in the Personal Goal Sheet attached to your commission plan. Requirements Requirements · 1–3 years of experience in a sales development, inside sales, customer service, or business development role; experience in broadcast, media technology, or B2B SaaS is a plus · Proficiency with Salesforce CRM is required; experience with Lusha, GONG, ChiliPiper, or outreach sequencing tools is strongly preferred · Excellent verbal and written communication skills; confident and professional on the phone with new prospects · Highly organized with strong attention to detail; able to manage high lead volumes and simultaneous follow-up sequences without dropping tasks · Self-directed and comfortable working remotely; able to prioritize independently and maintain high daily activity without direct supervision · Intellectually curious about video technology, live production, or broadcast media; willingness to develop product expertise over time · Bachelor’s degree or equivalent experience What We Offer · Competitive base salary plus quarterly commission plan · Clear growth path into Regional Sales or Account Management roles · Front-row access to the live broadcast technology industry — LiveU powers coverage of the Olympics, Super Bowl, major elections, and breaking news worldwide · Collaborative, supportive team culture with structured onboarding and mentorship from experienced Regional Sales Directors · Fully remote position with access to industry events and trade shows