Sales Development Representative

• Respond rapidly to inbound leads via phone, email, and chat within established SLA timeframes • Execute high-volume outbound prospecting campaigns including minimum number of calls/emails/In-Mails to identify and engage new prospects • Conduct thorough lead qualification using sales methodology - assessing fit, intent, timeline, budget, and key pain points • Perform micro-discovery calls to understand prospect challenges and tailor value propositions accordingly • Schedule and confirm qualified meetings for Sales Executives/Managers/Directors while maintaining low no-show rates • Maintain detailed activity records in the CRM and provide real-time market intelligence to Marketing • Support event-driven lead generation through webinar registrations, trade show follow-up, and on-site activations • Research prospect organizations and key decision-makers before outreach to ensure relevant, personalized communication • Handle objections professionally and advance conversations toward next steps • Meet or exceed weekly KPIs including speed-to-lead response, meetings booked, and conversion-to-SQL rates • Stay current on RMS product updates, hospitality technology trends, and competitive landscape • Collaborate with Marketing on campaign optimization and lead quality feedback • Minimum 1 year experience in a similar role. • Proven track record of meeting targets and metrics in a fast-paced environment • Excellent verbal and written communication skills • Strong research and organizational abilities • Proficiency with CRM systems and sales tools • Comfort with high-volume calling and rejection resilience • Clear career ambition in SaaS sales with understanding that SDR is a development role • Experience with using CRM systems, call logging tools and usage of sales enablement systems e.g. Seismic preferred • Fluent English speaking • Achieve monthly/quarterly targets for meetings booked and pipeline generated • Maintain response time SLA compliance (within 2 business hours for inbound leads) • Demonstrate consistent improvement in call-to-meeting conversion rates • Achieve minimum 10% meeting booking rate • Maintain the highest HubSpot data accuracy and activity logging compliance Work from home- light domestic travel Global Team Competitive base salary + bonus Company health insurance plan 401(k) Retirement Plan Generous PTO Growth Potential