Sales Enablement Manager

About Us AfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants. AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint. AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases. Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide. Your Mission: The Sales Enablement Manager will serve as a dedicated strategic partner to our sales organization, reporting directly to the Head of Sales. In this role, you will own the full enablement function for our sales team - bridging the gap between our product and go-to-market teams to drive consistent performance, faster ramp, and improved revenue outcomes. This is a build-and-own role. You’ll find a strong foundation already in place and the opportunity to take true ownership by developing playbooks, coaching frameworks, and cross-functional alignment programs from the ground up. This is a hybrid-flexible position, with an expectation to come into the Utah office about 3-4 times per week. What You’ll Do: Design and deliver training programs that keep the sales team up to date on product launches, PMM updates, sales methodology, and go-to-market motions Build, maintain, and roll out sales playbooks that equip AEs and BDRs with the messaging, objection handling, and deal strategies they need to succeed Act as the primary liaison between Product, PMM, and the Sales team—ensuring new launches are understood and activated quickly in the field Contribute to key go-to-market initiatives and outbound motions, coordinating enablement strategies that support revenue targets Establish consistent coaching and performance evaluation frameworks to identify gaps and drive improvement across the team Leverage outbound tools and CRM systems to surface patterns, coach on best practices, and drive improvements in close rate and ACV Produce and refine sales collateral and copywriting for outbound sequences and other content that supports the sales cycle Partner with Solutions Architects on enablement programs relevant to their pre-sales motions Establish metrics to measure the effectiveness of enablement initiatives and track impact on sales performance and revenue growth Collaborate with the cross-functional Enablement Managers to share best practices and ensure consistency across go-to-market teams Who We're Looking For : 3–5 years of experience in a sales enablement role, with a track record of building and rolling out programs independently SaaS and ecommerce industry experience is preferred Proficiency in revenue and CRM platforms such as Gong and HubSpot; experience using these tools for coaching, forecasting, and measuring enablement impact Experience building playbooks, running product launches end-to-end, and partnering closely with PMM and Product teams Analytical mindset with the ability to leverage data and insights to inform decisions and drive continuous improvement Experience in establishing KPIs to measure the effectiveness of enablement initiatives Excellent communication, presentation, and coordination skills Strategic mindset with the ability to align enablement initiatives with broader organizational objectives Ability to work autonomously and manage multiple priorities without constant direction Experience collaborating cross-functionally with product, marketing, and solutions teams Based in Utah with the ability to work from the office 3–4 days per week At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply. Why You Should Join Us: Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. Flexible Work Setup : This is a hybrid-flexible role based out of our hub location (i.e., Toronto, Utah, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. Perks: Competitive compensation Remote-first/hybrid-flexible work setups Healthcare coverage offered from day 1 Retirement plans including company match Unlimited PTO Annual learning & wellness benefit Monthly book perk Career progression & professional development In-office lunch and commuter benefits for those located in our hub locations We are an equal opportunity employer and provide accommodations upon request throughout the recruitment process, in accordance with local legislation. Please let us know if you require any support, and we’ll work with you to meet your needs. We believe in hiring right over hiring fast. While timelines may vary, we’re looking to fill this role as soon as possible. Our hiring process uses AI to help with initial resume screening and to support interview note-taking. These tools help our team stay organized and fair, but all hiring decisions are made by people.