Sales Manager - Remote

About LumiMeds LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are building the next generation of e-commerce and clinical infrastructure from the ground up. As an early-stage company, we move quickly, operate with limited layers, and expect high ownership from every team member. There is no bureaucracy here — decisions happen fast, priorities evolve, and builders thrive. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative rather than wait for direction. Location: Remote – Open to candidates based in Latin America, Eastern Europe, or South Africa. About the Role This is not a "manage the team and send a weekly report" role. We need someone who has been in the trenches — who knows what it feels like to be on the phones, who can coach a rep through a tough objection on a Tuesday afternoon, and who also knows how to read a conversion dashboard and make a call. You'll be leading our inbound and outbound patient conversion team. That means owning performance, owning the pipeline, and building the playbooks that don't exist yet. If you need a polished process handed to you before you can start — this isn't the right fit. What You'll Own Lead and coach a remote team of Sales Representatives — set daily, weekly, and monthly KPIs and hold people to them with support, not just pressure Dig into where leads are dropping off — improve inbound conversion rates and outbound reactivation, and know the numbers well enough to know what to fix Build the sales process as you go — write scripts, refine messaging, review call recordings, and give reps real, specific feedback Maintain clean pipeline discipline, forecast accurately, and work closely with marketing and ops to make sure the leads coming in are worth working What Success Looks Like at 90 Days Inbound conversion rate is trending up Reps have clear KPIs and daily accountability Lead drop-off has measurably decreased Sales scripts and objection frameworks are documented Pipeline reporting is consistent and reliable Outbound reactivation is running as a real motion What we're looking for: 4+ years in sales and 2+ years managing a team — and you've personally closed deals, not just managed people who do You can point to specific conversion rates you've improved and explain exactly how you did it You've generated or sourced your own leads before — you know what it takes to build pipeline, not just work it You've built or rebuilt a sales process from scratch — not just inherited one You understand inbound conversion and outbound prospecting — not just one or the other Background in telehealth, healthtech, SaaS, or DTC is a strong plus You actively use AI tools in your workflow — for coaching, reporting, outreach, or process improvement (not just "I've tried ChatGPT") Comfortable with ambiguity — you build structure rather than wait for it Able to work U.S. business hours consistently and communicate clearly in English This Role Is NOT a Fit If You: ❌Have only managed but haven't personally sold in years ❌Can't speak to specific numbers — conversion rates, pipeline value, lead sources ❌ Need a fully built system before you can perform ❌ Manage through motivation only — no metrics, no accountability conversations ❌ Prefer corporate pace, formal hierarchy, or long approval cycles ❌ Have only managed in-person teams and have never worked fully remote Compensation Base salary + performance-based incentives This is a full-time contractor role (40 hrs/week). No benefits or employment contract. Details will be shared during the interview process. How to Apply If this role sounds like a fit, we’d love to hear from you. Please submit your application in English and ensure your resume reflects relevant experience for the role. This position is open to candidates based in approved locations, depending on the role and business needs. Qualified applicants will be contacted for next steps. LumiMeds is an equal opportunity employer. We hire based on skills, experience, and alignment with our values. Please note: This role requires professional-level English communication and availability to work U.S. business hours.