Sales Operations and Support

Location Waltham, MA (Hybrid) Estimated Salary Range $ 60k - $80k per year How to Apply Applicants are required to submit both a resume and a cover letter in PDF format for consideration. Within the cover letter, please provide responses to the following questions: Question 1: What specific operational, analytical, or organizational skills do you bring to this position that make you well-suited to managing complex administrative and logistical sales tasks with high accuracy? Question 2: A key part of sales operations is maintaining accurate pipeline data and managing details effectively. If given a list of 100 recent sales leads, what key data points or details would you look for to help the sales team prioritize their time and outreach? Question 3: Sales operations often involves mastering new software tools or internal procedures quickly. Describe a time you had to learn a complex process or system under tight deadlines. How did you ensure 100% accuracy in your execution? Only candidates who provide complete application materials, including responses to the above questions, will be considered. Job Overview The Cambridge Sales Operations & Support role is a vital position dedicated to maintaining seamless daily sales administrative workflows, ensuring data integrity, and providing reliable execution across our revenue support function. By taking ownership of critical operational, logistical, and transactional tasks, this role provides high-value individual contribution to our day-to-day business while offering a dedicated track for long-term mastery within our Sales Operations function. Responsibilities and Duties Collaborate with Relationship Sales Managers in daily tasks: Perform product and technology research on hardware, software, and services offerings. Write quotes, build proposals, and manage statements of work in a manner that maximizes company profit. Communicate with vendors and clients. Coordinate online meetings, technical demonstrations, and conferences. Manage sales and order logistics. Recommend products and upsell solutions to vendors and clients. Populate and maintain Cambridge’s client relationship management (CRM) tools with accurate and timely information. Participate in Marketing & Customer Service activities: Handle vendor partner administration, tracking partner deliverables and operational requests. Serve as a reliable operational liaison between the corporate office, sales teams, and remote staff. Support Cambridge initiatives: Build functional familiarity of the vendors we use in our solution stack. This includes Cisco, NVIDIA, Dell, HPe, IBM, Lenovo, VMWare, and many others. Build familiarity of trends in storage, networking, data protection, digital archiving, and other infrastructure technologies. Understand solutions including high performance computing, subject matter expertise in machine learning, artificial intelligence, bioinformatics, and life sciences among others. Understand and execute corporate and sales management's goals and objectives. Qualifications University undergraduate degree required. Business Administration, Data Analytics, STEM, or related fields preferred. Baseline understanding of computer hardware, software, and the general IT ecosystem. Ability to work effectively in a hybrid office model, demonstrating strong self-management, reliability, and focus when working independently. Exceptional attention to detail, strong organizational skills, and clear written and verbal communication. Ability to multitask efficiently, meet deadlines, and consistently execute detailed operational processes. Proficiency with spreadsheets (e.g., Excel/Google Sheets) and familiarity with CRMs or database entry is a strong plus. About Us Cambridge Computer is a leader in delivering innovative physical and cloud-based IT infrastructure, data storage, and data security solutions to clients in a wide variety of industries across North America. Our clients include Fortune 100 companies, nonprofits, academic institutions, and some of the hottest high-technology companies in the country. We use creativity, technical expertise, and extensive industry relationships with investors, entrepreneurs, technology visionaries, and manufacturers to identify and incorporate both new and existing paradigms into cohesive IT strategies for our clients. Also, we're a Woman-Owned Small Business, with a close-knit staff of about 70 people that hail from all over the world. Benefits We recognize that satisfaction and well-being are integral components for long-term sustainability and business success. As such, available to full-time employees are the following benefits: Multiple health insurance options Medical FSA and Dependent Care FSA Dental insurance Vision insurance401(k) savings plan with employer matching Employer-sponsored long-term disability Paid holidays and PTO that increases with longevity at the company Discounted health club membership Convenient parking Opportunities for growth! Equal Opportunity Employer Cambridge Computer provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, military service, or veteran status in accordance with applicable federal, state and local laws.