Sales & Operations Coordinator

Overview

We are hiring a Sales & Operations Coordinator for a founder-led residential cleaning company in the home services industry. This is a Full-Time remote role for a Texas, USA-based company.

This role is ideal for a highly responsive, sales-driven and process-oriented professional who is fully bilingual in English and Spanish and can take ownership of lead handling, bookings, cleaner coordination, and day-to-day operations with limited supervision.

Key Responsibilities

• Respond to inbound calls, texts, emails, web inquiries, and social media leads within 1–2 business hours
• Qualify prospects, collect the required property details and photos before quoting, provide quotes using approved pricing guidelines, overcome objections, and convert inquiries into booked cleanings
• Own the CRM pipeline; maintain accurate records, manage follow-ups, send confirmations and reminders, request reviews, and track key metrics
• Schedule jobs based on confirmed cleaner availability; coordinate dispatch, manage reschedules and day-of changes, and maintain accurate job and completion records
• Recruit and screen cleaners; coordinate references, background checks and paid trial cleans, maintain a reliable bench of vetted cleaners, and present top candidates for final owner approval
• Handle routine customer service issues, review before-and-after photos as first-pass quality control, coordinate approved re-cleans, and escalate major complaints and refund or credit requests
• Set up and manage company-owned business systems and online channels; support local lead generation across Google Business Profile, social media, advertising, and lead platforms within agreed budgets
• Monitor cash flow and upcoming obligations using view-only access, flag potential shortfalls, and prepare concise weekly reports for the owner
  
  

Required Qualifications

• 2+ years of phone-based sales or customer support experience within home services (e.g., cleaning, HVAC, plumbing), with proven ownership of lead qualification, quoting, objection handling, follow-up, and booking conversion
• 2+ years of experience scheduling appointments, coordinating contractors or service teams, and supporting day-to-day operations
• 2+ years hands-on experience managing a sales or service pipeline in a CRM (HubSpot or similar)
• 2+ years of scheduling or field-service software experience (e.g., Jobber, Housecall Pro)
• Full professional fluency in English and Spanish, with clear, easily understood verbal communication, strong written communication, and a friendly, professional phone presence
• Proven customer issue-resolution skills with strong follow-up and escalation discipline
• Strong organizational skills; able to juggle multiple leads, schedules, cleaners, and administrative tasks with high accuracy
• Confident problem solver who can follow detailed SOPs, work independently, and flag unclear instructions rather than guess
• Comfortable working US business hours (9:00 AM–5:00 PM Central Time) in a fully remote environment
  
  

Preferred Qualifications

• Experience specifically within residential cleaning
• Experience recruiting or coordinating cleaners or independent contractors
• Experience with local advertising, paid lead platforms, and review-generation workflows
• Familiarity with basic website administration and operational or financial tracking
  
  

Required Skills & Tools

• Jobber, Housecall Pro, or a similar scheduling and field-service platform
• Google Voice, Quo/OpenPhone, or a comparable VoIP phone system
• HubSpot or a similar CRM
• Google Workspace, including Gmail, Calendar, Drive, Docs, and Sheets
• Google Business Profile and Facebook/Instagram business tools
  
  

Schedule & Pay

• Full-Time position; 9:00 AM–5:00 PM US Central Time, Monday–Friday
• Fully remote, working for a Texas, USA-based company
• Open to candidates based in Latin America
• Pay ranges from $860 - $1,200 USD per month, depending on experience and skill
• Annual raises, bonuses, and confirmed holiday PTO
  
  

System Requirements

• Internet speed of at least 20 Mbps
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with a microphone
  
  

Benefits

• Competitive pay rates
• The company provides a US phone number and business email address
• Work remotely, from home or any location of your choice
• No commute time
• Consistent work with the same client, fostering long-term professional relationships
• Opportunities for career advancement, dependent on the client
• Stable work hours and consistent pay
• A supportive, inclusive environment that values diversity and individual growth
  
  

If you are a highly responsive, bilingual home-services professional with a strong sales mindset who can convert leads, coordinate cleaners, and keep day-to-day operations running smoothly, we’d love to hear from you.