Position Overview
This role sits at the intersection of sales operations and AI-driven process design. You will own sales analytics and reporting, and you will build AI agent workflows that automate manual work and improve rep and team performance. You need to be sharp with data and comfortable building tools, not just requesting them
Responsibilities
What You Will Do:
Sales Operations
Own sales operations, reporting pipeline, forecast, conversion rates, win rates, quota attainment, and rep productivity metrics.
Build dashboards and reports that leaders use to make decisions
Analyze territory capacity and coverage to identify white space, overloaded reps, and underutilized segments.
Support account segmentation and territory design using data (firmographics, account potential, historical performance).
Identify process breakdowns and inefficiencies across the sales cycle using data, not guesswork.
Partner with sales leadership to translate business problems into automated solutions.
Maintain and improve CRM data quality and workflow logic.
Document workflows and processes so they are repeatable and maintainable.
AI Automation and Agent Workflows
Build AI agents and automations that improve Sales Ops execution: data capture, call and meeting summaries, follow-up drafting, account research, deal risk flags, and forecast narrative support
Create multi-step agent workflows that connect CRM, email, calling tools, and data sources
Own an AI automation backlog and ship improvements weekly based on measurable impact
Define guardrails: where humans must approve, what gets logged to CRM, and how we prevent bad data from spreading
Monitor performance (accuracy, adoption, time saved, pipeline impact) and continuously iterate
Analytics and Insights
Automate dashboards and reporting for pipeline health, funnel conversion and rep activity, attainment
Diagnose bottlenecks and quantify impact, then deploy AI or process changes to fix them
Track ROI of automations: hours saved, speed-to-lead, conversion lift, data completeness, forecast variance
Deliver clear insights to CRO and sales leaders with recommended actions
Qualifications:
What You Need:
3+ years in sales operations, revenue operations, or business analytics.
Strong SQL and Excel/spreadsheet skills. Experience with BI tools (Tableau, Looker, Power BI) required.
Hands-on experience building AI agent workflows or automations (tools like n8n, Zapier, Make, Hatz, or similar; prompt engineering experience a plus).
Salesforce experience including reporting and workflow/automation setup.
Experience with territory planning, account segmentation, or capacity modeling.
Proven ability to turn messy data into clear, actionable insight.
Strong project management skills. You can scope a problem, build a solution, and ship it without heavy oversight.
Comfortable driving change with sales leadership and reps.
Preferred Qualifications
Python and API integration experience
Experience designing human-in-the-loop workflows and evaluation methods for LLM outputs
What Sets a Great Candidate Apart
You have built something before, a dashboard, a bot, an automated workflow, that measurably saved time or improved a number leadership cared about.
You are naturally curious about data and naturally impatient with manual work.
You can explain a complex analysis in one sentence to a VP.
Why This Role Matters
Sales operations only create value when insight turns into action. This role closes that gap by pairing sharp analytics with the automation to act on it fast.