Sales Representative, Life Insurance

Location Designation: Hybrid - 3 days per week The initial training period of up to 16 weeks involves a hybrid work schedule - working remotely: Monday & Friday / onsite at our Tampa office, 8641 Henderson Rd, Tampa, FL 33634 on Tuesday, Wednesday & Thursday. After training, the role will transition to full time work from home. As part of New York Life Direct, you'll join a team revolutionizing the life insurance experience for AARP members. We're the industry leader in direct-to-consumer life insurance, offering streamlined coverage directly to individuals, bypassing traditional agent models. Your work will directly impact lives by making life insurance accessible, affordable, and understandable for millions of Americans. When you join New York Life, you’re joining a company that values career development, collaboration, innovation, and inclusiveness. We want employees to feel proud about being part of a company that is committed to doing the right thing. You’ll have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. Role Overview: The Sales Representative serves as the primary point of contact for both existing and prospective customers. In this role, you will deliver tailored solutions from our product portfolio by understanding customer needs and presenting appropriate options. The Sales team is responsible for providing exceptional customer experience throughout the enrollment journey. Key responsibilities include managing inbound calls, addressing customer inquiries, reviewing current policies, providing suitable options, following established procedures, and guiding customers through the enrollment process. You will accurately collect and verify customer information, deliver effective solutions, and thoroughly document all interactions. Success in this role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. Hours of operation are Monday - Friday: 8:00am - 8:00pm Full-time candidates must be available to work a variety of hours, including the following schedules: 11:00am – 7:00pm, 11:30am - 7:30pm, 12:00pm – 8:00pm What You’ll Do : Independently manage inbound sales calls by building rapport and using a consultative approach Guide customers step-by-step through the enrollment process Leverage available tools and resources to recommend the best solutions for each customer What You’ll Bring : Minimum 2 years of customer service and/or call center experience required High school diploma, or GED from an accredited school required. A customer-first mindset with a strong focus on effectively managing sales conversations Ability to educate customers on product features and benefits while presenting clear options Confidence in handling the majority of customer interactions independently Proven ability to build rapport Strong verbal and written communication skills required Excellent computer navigation skills and ability to multitask Bonus points for: Bachelor’s degree or equivalent years of related experience Bilingual – Spanish Prior experience within the insurance industry Training & Development: Sales Representatives undergo a comprehensive paid Hybrid training program to learn about the insurance industry, product and policy provisions and transaction processing. Coaching and feedback is provided to help you gain the necessary skills to be successful. Career growth opportunities available. It is mandatory to attend all Sales and Service Center training with the objective of obtaining the Florida Life and Variable Annuities License (#214). Preferred candidates hold a current / active Florida Life and Variable Annuities License (#214) with Continuing Education (CEs) with deadline not due within 90 days from date of hire. If CE's are due within 90 days, they must be completed before date of hire. Unlicensed candidates are encouraged to apply as well! Hybrid training – Monday and Friday work from home and Tuesday to Thursday onsite *up to the first 16 weeks* After your training, you will transition to full time work from home. Training Hours: 9am-5pm EST Must live within 50 miles of our Tampa location: 8641 Henderson Rd, Tampa 33634 Benefits/Perks and Amenities: Standard- Medical, Dental, Vision Life Insurance, Short-Term & Long-Term Disability Vacation, Holidays Paid Training 401K with Company Match Cash Value Pension Plan Tuition Reimbursement Onsite Gym & Cafeteria Employee discounts Employee Resource Groups Volunteer Opportunities Casual Dress The initial 16 weeks of training involves a hybrid work schedule - working remotely: Monday & Friday / onsite: Tuesday, Wednesday & Thursday After training, the role will transition to full time work from home. Pay Transparency Salary Range: $38,000 - $42,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 94694