Sales Scrum Master & CRM Coordinator

Job Description This is a remote position. We are looking for a technically capable, detail-oriented Scrum Master to support and monitor our global sales team. This is not a traditional Scrum Master role — you will be embedded in daily sales operations, owning CRM governance, process compliance, and team coordination. Key Responsibilities • Conduct daily Scrum calls with sales representatives across regions — tracking leads, follow-ups, offers, and deal progress • Onboard every new sales hire onto Fouress CRM protocols — explain workflows, field usage standards, data entry rules, and reporting expectations • Monitor sales executives for adherence to all CRM procedures and escalate non-compliance • Actively use Zoho CRM daily — create, update, and audit records as needed • Track and report on sales KPIs using Power BI dashboards • Identify process gaps and flag them to management with data to back it up • Maintain documentation of CRM SOPs and update them as protocols evolve • Coordinate between sales, procurement, and operations teams to ensure pipeline visibility Requirements Area Requirement Experience 2–4 years in a sales coordination, CRM operations, or Scrum/project coordination role CRM Hands-on experience with any CRM; Zoho CRM is a strong plus Reporting Working knowledge of Power BI or similar BI tools Benefits Attractive Salary