Sales Support Officer

Job Description This is a remote position. In this role, you'll ensure every sale is processed accurately, customer information is complete, and orders move seamlessly from sale to fulfillment. You'll work closely with our phone-based sales team, handling the administrative tasks that allow our sales representatives to focus on what they do best—building relationships and closing deals. What You'll Do Process and accurately enter completed sales orders into our CRM and internal systems. Review customer details, pricing, promotions, and order information to ensure accuracy. Manage post-sale follow-ups to confirm information and complete any outstanding requirements. Communicate with customers via phone, email, and WhatsApp regarding order updates and administrative queries (no sales calls). Support multiple sales representatives by keeping customer records organized and up to date. Monitor the sales pipeline and help ensure orders progress smoothly to completion. Perform quality checks to minimize errors before orders move to fulfillment. Requirements What We're Looking For Strong organizational skills with exceptional attention to detail. Excellent written and verbal English communication skills. Comfortable speaking with customers in a professional and friendly manner. Confident using CRM systems and standard office applications. Able to multitask, prioritize effectively, and thrive in a fast-paced environment. Previous experience in sales administration, customer support, or sales support is an advantage. Why Join Us? Be an essential part of a collaborative and supportive sales team. Work in a role where your organization and accuracy directly contribute to business success. Enjoy a stable full-time opportunity.