Sales Support Specialist

Job Title: Sales Support Specialist Reports to: Sales Support Manager Business Unit: Micromail/Presidio Licensing Centre of Excellence Location: Hybrid – Cork or Dublin Office Overview of Role Micromail, now part of Presidio, is seeking to recruit a Sales Support Specialist. Micromail is one of Ireland’s leading software reseller and licensing partner, with a strong focus on Microsoft and Adobe. The ideal candidate will play a key role in ensuring smooth sales operations while delivering excellent customer service. Key Role Responsibilities Placing orders via internal and vendor platforms Preparing and sending quotations to customers Manage and process incoming customer POs Managing mailboxes Become expert in our customer portal and ITSM platform Provide end users of our customer portal with training and support Dealing with initial customer queries or issues Complete training from key vendors as required Support Account Managers on key customer accounts Process and maintain sales support material such as product pricelists Handle customer inquiries, complaints, and follow-ups. Support internal teams with administrative tasks as needed. Education, Qualifications and Skills Understanding of the IT industry sales channel Previous experience in a similar role is a strong advantage Knowledge of vendor ordering platforms, such as Microsoft and Adobe, an advantage Ability to build a rapport with customers, partners and colleagues Strong organisation and multitasking skills with high attention to detail Diploma or degree in Business, Administration, Sales, Marketing, or a related field (or equivalent work experience) is a strong advantage