Sales Support Specialist

Hello! We're Teya. Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance. At Teya we believe small, local businesses are the lifeblood of our communities. We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters. We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us. Become a part of our story. We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits. The role We're looking for an analytical, detail-oriented Sales Support Specialist to join our Madrid team and play a key role in supporting our Partnerships function. Your mission is to make our partner channels more effective across resellers, Independent Sales Consultants (ISCs) and ePOS (electronic point-of-sale) partners, through strong coordination and reliable operational support. You'll keep partner-led initiatives on track, support the preparation of sales materials and internal resources, and make sure key information reaches the right people at the right time. What you'll do Act as first-line operational support for resellers, ISCs and ePOS partners, resolving onboarding-related queries and escalating where needed. Support Partnerships Associates across the partner lifecycle, coordinating onboarding activity including merchant setup, application checks and internal hand-offs. Assist with status updates and follow-ups to move applications forward efficiently, keeping partners and internal stakeholders informed. Coordinate ePOS partner integrations and merchant referral hand-offs, ensuring smooth collaboration between partners, sales and operations. Support resellers and ISCs with commission, residual and bounty queries, working with finance and commercial teams to resolve them. Support terminal delivery and activation queries, helping resolve fulfilment issues that keep merchants from going live. Manage operational requests such as MID changes and ownership updates with accuracy and attention to detail. Work across systems and support channels to investigate issues, provide updates and ensure clear communication with stakeholders. Identify recurring issues, operational gaps and training opportunities, and contribute to continuous improvement by refining processes, documentation and support quality standards. What we're looking for Previous experience in sales support, operations support, customer support or onboarding (you don't have to have loved selling, but you do need to understand how it works). Experience supporting partners, resellers or third-party sales channels is a strong advantage. Strong organisational skills and excellent attention to detail. Confidence managing multiple tasks and priorities in a fast-moving environment. A proactive, solution-focused mindset with the ability to solve problems independently. Strong analytical mindset, comfortable with numbers, simple maths and working with metrics to spot trends and issues. Comfort working cross-functionally with sales, operations, finance and support teams. Experience using support or case management tools is a plus. Experience in payments, fintech or merchant services is an advantage. What success looks like Resellers, ISCs and ePOS partners receive fast, reliable operational support throughout onboarding and activation. Internal stakeholders and partners have clear visibility on case status, next steps and ownership. Process improvements are identified early and translated into better ways of working for partners and the wider team. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.