Sales Team Lead - (Portuguese speaking)

We are looking for an experienced and performance-driven Team Lead to lead our Portuguese-language sales team. Our most profitable and strategically important market. This is a hands-on leadership role where you'll take full ownership of your team's commercial performance, coach agents to success, and drive continuous improvement through data, accountability, and daily performance management. You will lead a team of up to 15 Sales Agents focused on customer conversion, deposits, and retention-driven sales activities. Key Responsibilities Own your team's commercial performance, including conversion rate, deposit volume, answer rate, success-to-deposit, and time-to-deposit Monitor daily performance dashboards, identify trends, and implement corrective actions quickly Coach and develop team members through regular 1:1 meetings, feedback sessions, QA reviews, and live sales coaching Lead onboarding for new agents, including systems access, product knowledge, scripts, campaigns, and performance expectations Set clear sales targets and ensure consistent accountability across the team Analyze team performance and provide clear reporting and insights to management Foster a culture of ownership, transparency, high performance, and continuous improvement Ensure compliance with internal processes, quality standards, and company policies 2+ years of experience leading sales or call center teams of 10+ people Native or fluent Portuguese with good working English Strong analytical skills and confidence working with KPIs, dashboards, and performance metrics Proven ability to coach, motivate, and develop high-performing sales teams Excellent communication, leadership, and organizational skills Ability to thrive in a fast-paced, performance-driven environment Experience in iGaming, sales, or customer retention is a strong advantage Based in Portugal or Eastern Europe Competitive salary with performance-based bonuses 100% fully remote work Full onboarding and ongoing leadership development Opportunity to lead one of the company's highest-impact commercial teams International, supportive, and high-performance working environment Clear opportunities for career growth within the business