Salesforce Business Analyst

Job Title: Salesforce Business Analyst Job Code: AZ-13172 Client: State of Arizona – AZDES (Department of Economic Security) Location: Phoenix, Arizona (Hybrid) Duration: 6 Months (from projected start date) Work Location: 1400 W. Washington St., Phoenix, AZ Position Overview The State of Arizona (AZDES) is seeking an experienced Salesforce Business Analyst to collaborate with business stakeholders and IT teams in gathering, analyzing, and documenting business requirements for Salesforce applications. The selected consultant will support Salesforce enhancements, process improvements, testing, user training, and project delivery while ensuring business objectives are aligned with Salesforce capabilities. Required Skills 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst At least 2+ years of Salesforce Business Analysis experience Strong experience gathering, analyzing, and documenting business and technical requirements Hands-on experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules Experience translating business requirements into functional specifications Experience working with cross-functional business and technical teams Experience with Agile methodologies (Scrum/SAFe) Experience using JIRA or Azure DevOps Strong analytical, communication, and problem-solving skills Experience supporting Salesforce configuration, testing, workflows, validation rules, reports, and dashboards Experience developing process flows, data mapping, and documentation Experience conducting user training and supporting change management initiatives Preferred Skills Salesforce Administrator (ADM 201) or Salesforce Business Analyst Certification Experience with Salesforce Data Migration Experience with Salesforce APIs and integration tools Experience with Salesforce Reporting and Dashboards Experience managing Large Case Management Systems Important Notes Local Arizona candidates only Hybrid position based in Phoenix, AZ Experience with Large Case Management Systems is highly preferred. Salesforce Administrator Certification (ADM 201) is a plus. Primary Skills Salesforce Business Analysis, Salesforce Sales Cloud, Salesforce Service Cloud, Business Requirements Gathering, Functional Specifications, Salesforce Configuration, Agile, Scrum, SAFe, JIRA, Azure DevOps, Salesforce APIs, Data Migration, Reports & Dashboards, Salesforce Administration, Large Case Management Systems Flexible work from home options available. About SR International INC. SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers. Who We Are We Are Leading IT Based Solution Providers Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter. Our Vision. Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students. Career At SR International At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.