Salesforce Business Analyst

Job Title: Salesforce Business Analyst Job Code: AZ 13580 Client: State of Arizona – Arizona Department of Economic Security (AZDES), DTS Location: Phoenix, AZ – Hybrid/Local Duration: 6 Months from projected start date Work Hours: Standard business hours Work Location: 1400 W. Washington St., Phoenix, AZ Closing Date: 09/11/2026 at 4:00 PM Work Arrangement: Primarily remote; travel to different locations will be required Position Overview The State of Arizona is seeking an experienced Salesforce Business Analyst to collaborate with business and IT teams on Salesforce-related requirements, enhancements, configuration, testing, and process improvements. The candidate will serve as a liaison between business stakeholders and technical teams while supporting Salesforce projects, documentation, user training, and change management. Key Responsibilities Gather, analyze, and document business and technical requirements related to Salesforce. Translate business needs into functional specifications and collaborate with developers on scalable solutions. Act as a liaison between IT and business stakeholders. Perform gap analysis and identify process improvement opportunities using Salesforce capabilities. Support configuration and testing of Salesforce objects, workflows, validation rules, and reports. Assist with Salesforce projects and enhancements to ensure timely delivery. Develop and maintain process flows, data maps, and technical documentation. Conduct user training and support change management activities. Stay current with Salesforce capabilities and recommend best practices. Required Skills 5+ years of experience as a Business Analyst, Systems Analyst, or IT Analyst. At least 2 years of Salesforce experience. Strong experience gathering and documenting business and technical requirements. Experience with Salesforce Sales Cloud, Service Cloud, or other Salesforce modules. Experience working with cross-functional teams. Experience with Agile methodologies (Scrum/SAFe). Experience with Jira or Azure DevOps. Strong communication, analytical, problem-solving, and stakeholder-management skills. Experience managing or supporting large Case Management systems. Preferred Skills Salesforce Administrator (ADM 201) or Salesforce Business Analyst certification. Experience with data migration, integration tools, or Salesforce APIs. Knowledge of Salesforce reporting and dashboard tools. Experience with COTS/enterprise Salesforce implementations. Important Notes Local Phoenix candidates only. Position is primarily remote but travel to different locations will be required. Candidate's current location should be clearly listed on the resume. Do not submit candidates previously submitted to Posting 13172. Candidate must have Salesforce experience. Hybrid/onsite requirements may require periodic reporting to the Phoenix office. Primary Skills Salesforce Business Analysis | Salesforce | Sales Cloud | Service Cloud | Business Requirements | Technical Requirements | Gap Analysis | Process Improvement | Agile | Scrum | SAFe | Jira | Azure DevOps | Salesforce Configuration | Case Management | Data Migration | Salesforce APIs | User Training | Change Management | Process Flows | Data Mapping | Reporting & Dashboards Flexible work from home options available. About SR International INC. SR International has been a leading name among the IT consulting companies with offices in US and India. For past 16 years, our industry experience and domain knowledge have enabled us to provide innovative solutions to our customers. Who We Are We Are Leading IT Based Solution Providers Today, the world of business information represents the realization of our collective efforts toward improving the future. Held only by the limits of our imagination, the business world is accelerating at an ever-increasing pace. Imagine a better way of doing business, of implementing the perfect software, of refining practice or business integration. All it takes are benchmark standards in service, support, and technical know-how, which have been our bread and butter. Our Vision. Established in 2002, SR International Inc is one of the fastest growing and reputed provider of Information Technology Services and Solutions in the USA. Since our inception, we have been a trusted IT partner for our clients. We take pride in our highly skilled IT Resources and unique engagement model. We have been consistently delivering on our promises as a high-performance team. Our expertise in Cloud Computing, Mobility, Web Technologies, ERP and CRM are second to none. Our industry-leading flagship product iMathSmart is re-defining math learning experience for school students. Career At SR International At SR International, we treat our consultants like family. Our business and our reputation have been built and maintained by quality resources working onboard, so it’s important for us to maintain the quality resource pool.