Salesforce Business Analyst - Remote - IRS MBI/Public Trust clearance

Join our innovative team and help us in shaping the future of Technology! About Us: VXForward is a leading technology solutions provider that helps to create a business value with innovative and cost-effective services across different industries. Why Join Us: Exciting Projects, Meaningful Impact Continuous Learning and Growth State-of-the-Art Technologies Collaborative Team Environment Make a Real Difference Work-Life Balance Key Responsibilities • Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce. • Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies. • Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy. • AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints. • Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants. Required Qualifications • Clearance : Must hold an active IRS MBI or Public Trust clearance. • Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows. • Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework. Certifications: o Required: Salesforce Certified Business Analyst. o Required: Salesforce Certified Agentforce Specialist. • Strong understanding of Salesforce Data Cloud (how data feeds the Agent). • Expertise in Salesforce Flow (the "Actions" the Agent will execute). • Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization. • Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership. VXForward is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. This is a remote position. About Us Who Are We We have been dedicated to ensuring our clients’ projects are delivered on-time and on-budget, helping them find the best talent, and maximizing their enterprise technology investments. In order to be successful, we look for self-motivated, proactive professionals that are able to meet unexpected challenges, change when needed, and work independently as well as part of a team. Our Mission Our mission is to assist our clients in the establishment of effective organizational infrastructure and implementation of Business Process Management and to become the leading provider of integrated business and software solutions to transnational corporations. What We Do VXForward specializes in developing and implementing Information Technology Solutions and Support Services which deliver high value to our customers. Our skilled team of professionals assists our customers/partners by integrating technology that best fits their business needs. Our History It has been a privilege to work with our current clients and it would be a pleasure to talk with you about where your organization needs to go next. The first step is engaging and involving your talented leaders. We would love to play an important role in making that happen together. The company’s leadership team consists of executives with deep industry experience and long track records of successful project delivery. Careers At VXForward our employees are faced with projects that are both demanding and challenging. The opportunities that VXForward affords to our employees to think critically and engage their creativity, while advancing their growth and development, is a reward in itself. Our primary mission here at VXForward is fostering an environment where our employees are motivated to break barriers and conceptualize ideas that support our customers’ goals of getting their products ready to market.Whether you are looking for a full-time position within VXForward offering growth opportunities or to work on a consulting/contract basis on interesting and challenging engagements for one of VXForward clients, come join the VXForward team!