Salesforce Consultant - Remote

Lead and optimize Salesforce CRM across Sales, Marketing, Customer Service, and AI-enabled automation initiatives to improve customer experience, data quality, and business efficiency. Company Details Cole-Parmer India is a global provider of laboratory, industrial, and scientific products and solutions. The company supports customers across research, healthcare, manufacturing, and industrial sectors with a strong focus on innovation and operational excellence. Requirements 5+ years of hands-on Salesforce experience in CRM Manager, Product Owner, or Senior Administrator roles Strong expertise in Salesforce Sales Cloud and Service Cloud Experience with Marketing Cloud is preferred Experience implementing AI-enabled CRM capabilities like Einstein, predictive analytics, and automation tools Strong understanding of CRM data governance, architecture, and integrations Experience working with ERP systems, APIs, middleware, and enterprise data ecosystems Proven experience supporting Marketing, Sales, Customer Service, and Analytics teams Experience managing CRM data quality, workflows, and automation Salesforce Administrator certification is mandatory Strong stakeholder management and cross-functional collaboration skills Experience leading or mentoring CRM administrators or analysts Bachelor’s Degree in Business, Information Systems, Computer Science, Data Science, or related field Experience implementing AI-enabled CRM features (e.g., Einstein, predictive analytics, recommendation engines, automation tools and lightening web components). Responsibilities Own and manage Salesforce CRM across Sales, Marketing, Customer Service, and Analytics teams Define CRM roadmap, priorities, and platform strategy aligned with business goals Lead Salesforce administration, automation, integrations, and platform optimization Drive CRM data governance, quality standards, and validation processes Partner with Data and Technology teams for enterprise integrations and AI initiatives Improve workflows, reporting, dashboards, and business processes within Salesforce Support lead lifecycle management, customer segmentation, and campaign execution Enable AI-driven insights, forecasting, personalization, and automation capabilities Drive user adoption through training, enablement, and change management Manage Salesforce releases, enhancements, and platform performance Collaborate with external vendors and internal stakeholders for CRM initiatives Job Details Remote option available; candidates based in Mumbai preferred. Interview Process Recruiter Screening Hiring Manager Discussion Salesforce Functional Round Stakeholder Round Final Leadership Discussion Important Note ClanX is a recruitment partner, helping Cole-Parmer India hire a CRM Manager - Salesforce