Salesforce Service Cloud & Case Management Specialist

At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow. We are building a next-generation Salesforce practice in Australia, focused on delivering large-scale transformation programs across industries including telecommunications, financial services, and public sector. We are looking for high-calibre Salesforce professionals with experience in industry clouds and digital platforms, particularly Communications Cloud and Commerce Cloud, to join us at an early stage of growth. Key Responsibilities Contribute across the full SDLC: discovery, fit-gap, design, build, test, and deploy Design and implement scalable Salesforce solutions aligned to out-of-the-box (OOTB) principles Work within cross-functional teams (engineering, business analysis, architecture, and integration) Support fit-gap workshops and translate business requirements into technical solutions Build integrations with external platforms (e.g. billing, order management, payments, digital channels) Contribute to DevOps practices (CI/CD, Git) and support testing and release activities Core Skills & Experience We are particularly interested in candidates with experience in one or more of the following areas: Communications Cloud (Priority) Experience with Salesforce Communications Cloud Understanding of telco product models, CPQ, and order management Commerce Cloud Experience with Salesforce Commerce Cloud, including storefront development and integrations Core Salesforce & Integration Strong foundation in Sales Cloud and/or Service Cloud Integration experience using APIs (MuleSoft preferred) What We’re Looking For Experience working in a consulting or systems integrator (SI) environment Strong delivery mindset across complex transformation programs Ability to work within onshore/offshore delivery models Strong communication and stakeholder engagement skills Why Join Us Be part of building a Salesforce practice in Australia Work on high-impact transformation programs, including telco Clear pathway to grow into Lead, Architect, or Practice roles Opportunity to collaborate with global delivery teams Why join us: NCS Australia is where you can feel at home, nurturing your talents and skills as we make tomorrow together, one day at a time. Our benefits include paid parental leave, initiatives focused on your well-being and discounted health insurance. You will also enjoy discounts on various products and services and be regularly recognised and rewarded for high performance. We are committed to your career development through our Capability Fingerprint, industry and partner training programs, special interest groups, and an AI-driven learning platform. No matter where you are in your career, we offer meaningful work and opportunities for growth. NCS Australia is an equal-opportunity employer, and we take pride in our commitment to valuing and supporting our people and the communities we serve.We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Veterans, Aboriginal and/or Torres Strait Islander community. At NCS Australia, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply. Agencies: We’ve got this. We request that you do not contact NCS employees outside of the Talent Acquisition team. NCS exclusively accepts resumes from agencies on our preferred supplier panel through the NCS Agency Portal. Agencies that submit resumes must have a valid fee agreement and be assigned to the particular requisition by the Talent Acquisition team. Any resumes that are submitted outside of this process will become the sole property of NCS. If a candidate is hired outside of this process, no fee or payment will be given. Work rights and background checks: To be eligible for a position with us, applicants will need to have valid work rights for Australia and be willing to undergo a comprehensive background checking process, including probity and police checks