We are seeking an experienced Senior SAP OTC Consultant to join our AMS (Application Management Support) team. The ideal candidate should possess strong expertise in SAP Order-to-Cash (OTC) processes across SAP ECC and SAP S/4HANA environments. The role involves supporting production systems, implementing enhancements, resolving incidents, and working closely with business stakeholders to optimize sales and distribution processes.
Key Responsibilities
Support end-to-end Order-to-Cash processes including Sales Orders, Delivery, Billing, Returns, and Credit Management.
Configure Pricing, Output Determination, Shipping, ATP, and Sales Document Types.
Analyze business requirements and provide functional SAP OTC solutions.
Prepare functional specifications and collaborate with ABAP teams for RICEFW developments.
Resolve production incidents and provide timely AMS support.
Perform root cause analysis and implement permanent fixes.
Support testing activities including Unit Testing, SIT, and UAT.
Coordinate with MM, FICO, WM/EWM, and Logistics teams for integrated business processes.
Support master data management related to customers, materials, and pricing.
Prepare configuration documents, process documents, and user manuals.
Drive process improvements and enhancement initiatives.
Provide user support and knowledge transfer.
Required Skills
8–15 years of SAP SD/OTC experience
SAP S/4HANA
Order-to-Cash lifecycle
Sales Order Processing
Pricing & Condition Technique
Delivery & Shipping
Billing
Credit Management
Returns Processing
ATP
Intercompany & Third-Party Sales
Functional Specifications
RICEFW knowledge
MM/FICO/WM integration
AMS Support
Strong communication and analytical skills
Preferred Qualifications
Bachelor’s or Master’s degree in a relevant field.
SAP SD/OTC Certification preferred.
Experience in SAP S/4HANA implementation and AMS projects.
Knowledge of Agile and ITIL processes.
Experience working with global clients.
Why Join Us?
Work on enterprise SAP S/4HANA engagements.
Exposure to global AMS projects.
Continuous learning and career growth opportunities.