SAP Quality Assurance Tester

When you join Verizon You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife. We are seeking a detail-oriented and strategic SAP Quality Assurance Tester to drive end-to-end (E2E) testing and quality validation for our SAP landscape. In this role, you will collaborate closely with Technical Product Managers (TPMs), Third-Party Logistics (3PL) partners, and cross-functional onshore/offshore teams to ensure the seamless delivery of system fixes, enhancements, and roadmap milestones. Depending on the level of the role, you will either serve as a subject matter expert in test execution and defect management, or act as a Liaison Quality Assurance Tester (LQT) responsible for defining testing strategies, driving stakeholder alignment, and managing administrative compliance across the project lifecycle. What you’ll be doing… Partnering with Technical Project Managers and global teams to define project lifecycles, align on VZ/3PL requirements, and serve as the Subject Matter Expert (SME) for end to end processes and system architecture. Developing and executing comprehensive testing strategies (FUT, UAT, regression, negative, and production validation) across VZ/3PL platforms, managing test scripts, data creation, and Early Release (ER) validations. Leading defect management processes and ensure strict ALM/JIRA compliance. Identify and resolve failed tests, facilitate Root Cause Analysis (RCA) workshops, and hold cross-functional teams accountable using key metrics. Directing daily and nightly test executions across onshore/offshore teams (BSaI, GTS, and 3PL), driving stakeholder alignment, meeting strict timelines, and proactively escalating risks or delays. Creating and delivering Organizational Change Management (OCM) strategies, end-user documentation, and production support training to ensure seamless adoption of new releases. Facilitating cross-functional workshops to proactively remove project blockers, and provide accurate metrics, release documentation, and status updates to support TPMs and GSSCS PMO leadership. What we’re looking for… You'll need to have: Proven experience in software testing across all development cycles (FUT, UAT, Regression, Production Validation), with strong proficiency in tools like JIRA and Micro Focus ALM. Experience in end-to-end (E2E) business processes, SAP IT architecture, and full-lifecycle defect management. Demonstrated experience coordinating effectively with 3PL partners, onshore/offshore teams, and cross-functional business units. Experience acting as a TPM liaison, analyzing project metrics, and driving alignment across diverse stakeholders. Experience with Organisational Change Management principles and hands-on experience developing end-user training and support materials. Even better if you have… Excellent verbal and written communication skills necessary to lead defect management calls, facilitate workshops, and draft clear technical documentation. Active credentials in software testing (e.g., ISTQB, CSTE) or SAP (e.g., SAP Certified Application Associate, SAP S/4HANA). Familiarity with test automation frameworks and tools (e.g., Tricentis Tosca, Worksoft, Selenium) to streamline repetitive regression cycles. Certifications in project management or Agile methodologies (e.g., PMP, CSM, or SAFe) that complement your work with TPMs. Why Verizon? Verizon is committed to maintaining a Total Rewards package which is competitive, valued by our employees, and differentiates us as an Employer of Choice. We are a ‘pay for performance’ company and your contribution is rewarded through competitive salaries and performance-based incentives. We create an opportunity for us all to share in the success of Verizon and the value we help to create through this broad-based discretionary equity award program. Your benefits are market competitive and delivered by some of the best providers. You are provided with a full spectrum of health and wellbeing resources, including a first in-class Employee Assistance Program, to empower you to make positive health decisions. We offer generous paid time off benefits to help you manage your work life balance and opportunities for flexible working arrangements*. Verizon provides training and development for all levels, to help you enhance your skills and develop your career, from funding towards education assistance, award-winning training, online development tools and access to industry research. You will be able to take part in volunteering opportunities as part of our environmental, community and sustainability commitment. Benefit packages are tailored to the specific country where a position is based. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above. Where you’ll be working In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. Scheduled Weekly Hours 37.5 Equal Employment Opportunity Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to race, gender, disability or any other legally protected characteristics.