SC Team Lead and Operations

SC Team Lead and Operations Apply now About Sedex Sedex is a trusted partner for over 100,000 businesses worldwide, helping them create socially and environmentally sustainable supply chains . Through our platform's powerful data insights and expert guidance, we simplify the management, assessment, and reporting of sustainability performance. Our Vision is to be a leader in making global supply chains more socially and environmentally sustainable. Our Mission is to provide data-driven insights, accessible tools, and exceptional services that support businesses in improving environmental, social, and governance (ESG) performance and outcomes. The role The Sustainability Coordinator Team Lead and Operations will provide day-to-day leadership, coaching and support to an allocated group of Sustainability Coordinators while also taking ownership of several team-wide operational and development activities. The role will be responsible for supporting consistent service quality, improving team knowledge and ways of working, coordinating employee induction, developing the Flexible Offering proposition, maintaining effective reporting tools and supporting wider team engagement. The role holder will work closely with Sustainability Coordinator management, Account Managers, Client Operations Specialists, New Business, Sales, Data and other internal teams. Responsibilities: · Provide line management support to an assigned group of Sustainability Coordinators. · Conduct regular one-to-one meetings and support team members with their performance, professional development and wellbeing. · Set clear expectations and monitor progress against individual objectives. · Support effective workload and capacity management across the direct-reporting group. · Coach team members and provide guidance on client delivery, stakeholder management and internal processes. · Identify individual and team development needs and coordinate suitable training, shadowing and knowledge-sharing opportunities. · Support probation reviews, regular performance reviews and individual development planning. · Lead the induction process for new starters and implement improvements to the existing onboarding programme. · Manage and coordinate the content of team meetings, including ice-breakers, best-practice sessions, collaborative round-table discussions and presentations from other teams. Ensure team members are kept informed of upcoming meetings, events and planned content. · Organise and maintain the team’s shared space, ensuring that materials remain current, accessible and well-structured including project and contract collateral, templates, guidance documents, best-practice examples, presentations and recordings. · Maintain the Sustainability Coordinator contract-reporting tool, including liaising with the Finance team regarding incoming payments, contract dates, renewals and potential commercial opportunities · Lead the development and continuous improvement of flexible service offerings in response to client demand, working with relevant internal stakeholders to identify needs, shape appropriate solutions and support their implementation. Skills, Knowledge and Experience People Skills Proven people-management or team-lead experience, including responsibility for coaching, performance support and employee development. Strong interpersonal and communication skills, with an inclusive and culturally aware approach and the ability to build trusted relationships at all levels. Confidence in providing constructive feedback, managing sensitive conversations and supporting appropriate escalation. Strong stakeholder-management and collaboration skills across different teams and functions. Experience coordinating induction, onboarding, training or knowledge-sharing activities. Strong organisational, prioritisation and problem-solving skills, with the ability to manage multiple responsibilities, exercise sound judgement and drive continuous improvement. Technical Skills Good working knowledge of Microsoft Office, including Outlook, Word, Excel and PowerPoint. Experience maintaining reporting tools, trackers and accurate operational or commercial information. Ability to use data to monitor performance, identify trends and support decision-making. Knowledge of the Sedex platform and experience with reporting are desirable. Knowledge of Power BI or other reporting and data-visualisation tools is desirable. Our culture At Sedex, our approach to business and culture is firmly rooted in our core values, which guide everything we do: · Respect Each Other : We believe that a foundation of mutual respect is essential to creating a positive and inclusive environment. · Customer-Driven : We are passionate about delivering exceptional value to our customers. By listening to their needs, understanding their challenges, and continuously adapting our solutions, we aim to empower them to achieve their sustainability goals and drive positive change in their supply chains. · Thinking Creatively : Innovation is at the heart of our work. We encourage creative problem-solving and embrace new ideas that challenge the status quo. This mindset allows us to continuously improve our products and services, offering fresh and effective solutions to complex sustainability and ethical sourcing issues. · Take Ownership : We empower our team members to take responsibility for their actions and outcomes. Every person at Sedex is encouraged to own their work, make decisions with confidence, and contribute proactively to the success of the team and the business. · Deliver Results : We are results-oriented and committed to delivering tangible, impactful outcomes for our customers, our business, and society at large. Privacy Policy Sedex is committed to protecting the privacy of its website users and members. Sedex uses any personal information you submit to us in accordance with this policy. The General Data Protection Regulation (GDPR) requires us to ensure that any personal information you provide us is processed fairly and lawfully. Sedex is the data controller in relation to any personal information you submit. Click here to view our privacy policy. Department Sustainability Coordinator Locations UK Remote status Hybrid