Scheduling Specialist

Join our team as a day shift, full-time, Scheduling Specialist for Access Center in Enid, OK. Get to Know Your Team INTEGRIS Health, Oklahoma’s largest not-for-profit health system, is seeking a dedicated caregiver to join us in our mission to partner with people to live healthier lives. Benefits of being an INTEGRIS Health caregiver include front-loaded PTO, medical benefits through the extensive INTEGRIS Health network, financial assistance for continued education, 24/7 mental health support and more. Take the first step toward growing your career by joining us. The Scheduling Specialist responsibilities include, but are not limited to, the following: Coordinate patient scheduling and registration activities by managing inbound/outbound calls, collecting and verifying patient demographic and clinical information, providing appointment preparation instructions, maintaining documentation standards, and processing point-of-service payments to ensure efficient patient access. Perform patient access and financial clearance functions, including insurance verification, coverage eligibility review, patient responsibility estimation, authorization requirements, payment collection, and reimbursement inquiry resolution in accordance with established protocols. Deliver exceptional customer service by professionally and courteously communicating with patients, physician offices, insurance carriers, caregivers, and other departments, resolving inquiries and concerns in a timely manner through phone, email, and verbal communication. Effectively manage high call volumes and competing priorities in a fast-paced environment while maintaining accuracy, productivity, and service excellence. Support departmental and organizational performance by participating in process improvement and continuous quality initiatives, establishing goals, and monitoring progress toward outcomes. Ensure compliance with applicable federal and state regulations, including EMTALA and HIPAA, as well as organizational policies, procedures, guidelines, performance standards, and third-party contractual requirements. 1 year of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, customer service). Experience utilizing standard office equipment and PC software. Preferred Qualifications College coursework in related field or Healthcare Certification (AAHAM CRCS, HFMA CRCR, NAHAM CHAA). Previous experience with medical terminology, basic ICD 10 and CPT coding.