Scheduling Trainer (Referral Management & Analytics)

Elevate Patient Financial Solutions has an exciting career opportunity available as a Scheduling Trainer. This position will be a remote based role with a schedule of Monday through Friday 8 AM to 5 PM. The position will require adjusting your schedule to accommodate other time zones for training classes and project needs. Job Summary A Scheduling Trainer is responsible for training and educating Scheduler and Authorization Coordinators on how to effectively schedule patients and how to navigate the required systems in place across the region. The Scheduling Trainer is responsible for facilitating, monitoring, and improving the State Specific training programs for Scheduler and Authorization Coordinators region wide. This individual will work closely with Operations leaders and staff to support all training initiatives. This position will also be responsible for providing feedback and partnering with management in addressing performance concerns regarding training-related issues. Essential Duties and Responsibilities Facilitate and deliver training to Scheduler and Authorization Coordinators utilizing several delivery methods, including face-to-face instruction and virtual training delivery. Collaborate with leaders and subject matter experts to identify organizational learning opportunities and training needs. Identify process improvements for teams and create content to address and educate leaders and employees throughout the region. Assist with monitoring employee performance and quality evaluations for training needs. Promote training events and programs to maximize attendance and participation in those programs. Provide ongoing in-service and refresher training to employees for continued on-the-job development region-wide. Provide regular feedback to employees and management related to training progress, obstacles, and successes. Monitor employee progress throughout the training process and collaborate with management to address concerns through coaching and corrective action when necessary. Subject Matter Expert for multiple eligibility states with expectation to coordinate training sessions, conference calls, and provide updates throughout region on a regular and ongoing basis. Responsible for maintaining adequate training supplies needed for any courses, including manuals, handouts, job aids, etc. May be asked to assist with the auditing team in conducting audits. Other duties as assigned. Qualifications and Requirements To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities. Bachelor’s degree in education, Instructional Design, Business, or related field preferred, or equivalent work experience. Minimum 1 year experience as a Trainer, Team Lead, or Supervisor preferred. Subject matter expert with 3 years’ experience working with hospital insurance payors (e.g., Medicaid, Medicare, commercial insurance, private insurance, etc.) and state specific eligibility programs Knowledge of EMR scheduling systems is required Excellent written and verbal communication skills Excellent presentation and facilitation skills, including online or virtual training platforms (e.g., Teams, Ring Central, Webex, etc.) Strong analytical and problem-solving skills Attention to detail and quality awareness Customer service and relationship management skills Ability to work flexibly in a team environment Expertise with Microsoft Office software suite (PowerPoint, Excel, Word) A certain degree of creativity and latitude is required Some travel may be required (up to 10%) Remote and Hybrid positions require internet connectivity speeds that meet the Company’s upload and download requirements. Benefits ElevatePFS believes in making a positive impact not only within our industry but also with our employees –the organization’s greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families. Medical, Dental & Vision Insurance 401K (100% match for the first 3% & 50% match for the next 2%) 15 days of PTO 7 paid Holidays 2 Floating holidays 1 Elevate Day (floating holiday) Pet Insurance Employee referral bonus program Teamwork: We believe in teamwork and having fun together Career Growth: Gain great experience to promote to higher roles The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage. The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Elevate, PFS is an Equal Opportunity Employer