Schools IT Technician

Schools IT Technician Location: Hybrid/Kings Hill, Kent Salary/package: £25,948.96 to £28,500 per annum Contract type: Permanent Hours: Full time, 37 hours per week Due to the nature of the work being carried out, the successful candidate will need to have a Full (Clean) UK Driving Licence and be willing to undergo an Enhanced DBS check which will be carried out by the company. EIS are looking for a dedicated Schools IT Technician to play a key role in delivering high‑quality IT support to schools and academies. This is an opportunity to make a meaningful impact, supporting education environments with reliable, secure and effective technology. This role would suit an experienced IT Technician or Helpdesk Engineer who enjoys variety, problem solving and building strong customer relationships across multiple school settings. Who we are EIS , part of Commercial Services Group , is a leading digital services provider specialising in IT and digital transformation for the education and public sectors. We help organisations adapt and thrive through innovative technologies, deep sector expertise, and a commitment to reinvesting in frontline services. Why this role matters The successful candidate will play a key role in ensuring school IT systems are secure, reliable and fit for purpose, enabling staff and pupils to teach and learn without disruption. This is a role where technical judgement and customer care are essential, with responsibility for maintaining infrastructure, resolving incidents and supporting schools with future‑focused IT planning. What you’ll be doing Managing school IT infrastructure to ensure systems remain secure and effective. Supporting the resolution of incidents, including complex networking, Windows Server and device issues. Working closely with school staff and leaders to understand needs and provide professional IT advice. Preparing technical information and documentation to support incident resolution and decision making. Supporting classroom technology including touch panels, smartboards, projectors and visualisers. Working with third‑party providers on behalf of customers to ensure services meet requirements. Highlighting IT risks and recommending appropriate mitigation steps. Providing remote support when not on site, ensuring timely updates and accurate records. What we’re looking for Proven experience in troubleshooting networking, Windows Server and user device issues. Strong problem‑solving skills and resilience in a fast‑paced environment. The ability to build constructive relationships with customers and stakeholders. Excellent communication skills including clear written and verbal communication. A proactive, solutions‑focused approach with strong attention to detail. Experience supporting classroom technology and school‑specific systems such as SIMS or Arbor. Understanding of ITIL principles and service delivery standards. What you’ll get in return Salary of £25,948.96 to £28,500 per annum. 25 days annual leave, increasing with length of service. Birthday Day Off. One Concessionary Day off during the Christmas Period. Life assurance cover (4x salary). Pension scheme with 4% employer contribution. Additional benefits including retail and gym discounts, health cash plan and cycle to work scheme Volunteer days and access to a comprehensive wellbeing programme Tailored development support with real opportunities to progress Access to Learning & Development opportunities via our CSG Academy Why CSG? CSG is the UK’s largest local authority-owned trading company (LATCO), generating over £700 million in revenue per annum and supporting more than 16,000 education and public sector customers globally. We are growing through a combination of organic development, acquisitions and strategic partnerships. Our 35+ businesses deliver services across education, IT, HR, legal, energy, procurement and more, all focused on delivering meaningful impact. As a locally owned organisation, we take pride in reinvesting a significant proportion of our profits into frontline services, helping strengthen the communities we serve. Inclusion & Accessibility We are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from suitably qualified people of all backgrounds. As a member of Inclusive Employers with Silver Accreditation, we are actively building an environment that supports inclusion, flexibility and belonging for all colleagues. We are committed to providing reasonable adjustments throughout our application and interview process; please let us know if you require any. Department Education Support Services Locations West Malling Remote status Hybrid Yearly salary £25,948.96 - £28,500 Employment type Full-time Portfolio Procurement & Partnerships Brand EIS DBS Vetting Required? Enhanced Children & Adult About Commercial Services Group Commercial Services Group is one of the leading providers of procurement and support services to education and public sector customers globally. Serving over 15,000 customers, CSG is committed to providing an excellent customer and user experience underpinned by social value and a committed and empowered workforce. Founded in 1928 Co-workers c1800 Turnover Over £800M