Screening Team Leader

Reed is the most recognised recruitment brand in the UK, with a rich history and reputation for improving lives through work, for over 60 years. Delivering recruitment solutions with many household brands throughout the UK and globally, we find new jobs and careers for people from many different backgrounds across multiple business sectors. We look for people who enjoy an inclusive and collaborative environment, who strive for performance and celebrate team success, in a rewarding career. Pay Range £27,375 per annum + £1,500 shift allowance Job Description Location: New York Street, Manchester City Centre Salary: £27,375 per annum + £1,500 shift allowance Working Pattern: Full-time hybrid role. Following training, you'll alternate between one week in the office and one week from home. Hours: Monday to Friday, 37.5 hours per week (8:00am - 4:30pm). Two late shifts every four weeks on a rotating basis (one office-based, one remote), working 12:30pm - 9:00pm About the Role Reed Screening is looking for a Screening Team Leader to lead and develop a team of Screening Executives, ensuring a high-quality, compliant service is delivered to clients. This is an excellent opportunity for a people-focused leader who enjoys developing others, driving performance, and improving processes within a fast-paced operational environment. What You'll Be Doing Lead, coach and develop a team of Screening Executives. Monitor team performance, quality and productivity. Ensure compliance with regulatory, contractual and internal processes. Support internal and external audits. Drive process improvements and efficiencies. Build strong relationships with clients and key stakeholders. Support the continued growth and success of Reed Screening. What We're Looking For Experience leading or developing a team. Strong performance management and coaching skills. Excellent customer service and stakeholder management experience. Strong organisational and communication skills. Call centre or contact centre leadership experience is advantageous but not essential. Experience in screening, recruitment, compliance, vetting, or another regulated environment would be beneficial. Why Join Reed? £1,500 annual shift allowance Hybrid working Comprehensive training and development Clear career progression opportunities Generous annual leave, with the option to buy additional days Pension scheme Employee Assistance Programme and wellbeing support Paid sabbaticals and long-service awards Employee discounts and retail savings A supportive and collaborative working environment Recruitment Process An initial telephone interview followed by a face-to-face interview, including competency-based questions. Apply Today If you're an enthusiastic leader looking for your next challenge, we'd love to hear from you. Join Reed Screening and play a key role in developing high-performing teams while delivering trusted screening services to organisations across the UK. Feel what it’s like to truly belong… All job offers are subject to satisfactory references and compliance with vetting requirements applicable to the job role. Reed is an equal opportunities employer. We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender identity, marital or civil partnership status, pregnancy or maternity. We are a Mindful Employer and offer a guaranteed interview scheme for disabled applicants who meet the minimum criteria. As a proud signatory of the Armed Forces Covenant, we welcome applications from ex-services personnel, reservists and cadets and offer a guaranteed interview for applicants who meet the minimum criteria.