Seasonal Customer Experience Team Member (Part-Time)

Position Type - Part - Time Seasonal Start Date - September, 2026 End Date - January, 2027 Location - Remote (BC) Overview: At Saje Natural Wellness, we're nature's original farmacy, blending the superpower of plants so you can remedy real life, naturally. And like nature, we're continually growing! As we continue to build our team, we're seeking talented people to join us: in our stores, support offices, and distribution centres. We are a purpose-driven, people-first organization where collaboration, innovation and entrepreneurial mindsets thrive. We look for individuals who have drive and warmth, agility and passion, and keep customer experience at the centre of everything they do. At Saje, you’ll connect with a dynamic community and make a positive impact. Join our team and grow your career, alongside the most talented, hard working, and kind-hearted people out there. The impact you'll make: Reporting to the Customer Experience Shift Lead and Customer Experience Manager, the Seasonal Customer Experience Team Member is responsible for creating positively outrageous customer service experiences for all Community Members (customers) via phone, email, and live chat messaging. We are seeking Full and Part-Time Team Members to join our growing Customer Experience Team. All Saje Team Members are responsible for contributing to Saje’s culture and maintaining a positive environment for themselves and their peers. What you'll do: Deliver exceptional experiences to Saje Community Members while responding to all inquiries with a sense of urgency and in a positive manner. Committed to providing outrageous community-centric service, always personalizing and elevating the experience. Be the eyes and ears of Community Members, reporting issues and observed trends back to your leadership team so that Saje can continuously grow and evolve. Use all customer service software and related systems confidently and effectively. Achieve personal productivity and quality targets. Collaborate with your Team Members to support each other, always producing the best and most effective solutions for our Community Members. Use your expert problem-solving skills and curiosity to provide the tools and information needed to support our retail staff in offering outrageous service. Accountable for cultivating and sharing aromatherapy product knowledge and a full understanding of Saje Natural Wellness to Community Members. Act as a brand ambassador inside and outside the Customer Experience team. Perform additional projects, duties and assignments as required. Availability: Team members are scheduled based on business needs, with shift times ranging from 8 AM - 4 PM PST on weekdays and 8 AM - 4 PM PST on Saturday and Sunday. Hours are subject to change throughout the holiday season. Seasonal contracts begin September end mid-January. You must be available minimum of 12hrs/week and are available for weekday and weekend shifts. Weekly hours may fluctuate based on business needs and seasonal demand, potentially ranging from approximately 12 to 40 hours per week. Holiday & peak periods may require commitment of 32 - 40 hours per week We'd love to hear from you if you have: You have 1 year of previous customer service or contact centre experience, with roles related to service and/or retail environment. You have excellent written and verbal communication skills, exhibiting compassion and empathy with effortless ease. You are comfortable learning multiple systems and supporting customers across several communication channels. You are an active listener, with strong problem-solving skills with a customer-first mindset. You have the ability to thrive in a fast-paced, high-volume environment while maintaining quality and professionalism. You have strong critical thinking skills with solution and customer - first mindset You are adaptable, coachable and open to change Previous work with following platforms is considered an asset : Gorgias, Shopify, Yotpo History or background in sales is an asset, and you must be comfortable making product reccomendations Interest in wellness, self care, and aromatherapy is an asset but not required Why Saje? Here at Saje, we understand that joining a team is an important decision to make, so we want to be sure you're supported to do your best work. Our teams work in a fast-paced environment. The base hourly rate for this position is $18.75 CAD (British Columbia) per hour. Base pay is dependent on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. In addition to your base, we offer: Paid sick days Generous product discount Onboarding plan to ensure you’re set up for success Employee Assistance Program - 24/7 support, resources, and information available to you and your family Paid time off to ensure you're resting & recharging Note: The incentive programs, benefits, and perks have certain eligibility requirements. The company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice. Join our team! If this opportunity sounds like you, please apply in the link below. Not sure you're 100% the right fit? We encourage you to apply even if you don't have all of the listed qualifications. We offer a thorough onboarding experience to set you up for success, learning and development support, and help you to integrate seamlessly. All applications are viewed by a member of our team and therefore we do not use AI as part of our screening & selection process. We do use AI to transcribe our preliminary screening calls with our recruitment team. This job posting is for an existing vacancy on our team that we are presently hiring for. Saje provides equal employment opportunity to all employees and applicants, and we believe the best teams are made up of diverse perspectives and people. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process and will work with you to ensure you are supported while working at Saje.