Security & Compliance Specialist - Customer Experience

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen. We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market. Security & Compliance Specialist Location: Milton Keynes (Hybrid working, 2 days per week in the office. Tues & Weds) Team: Customer Experience - Security & Compliance Reports to: Security & Compliance Team Leader As a key member of Rightmove’s Security and Compliance Team, you will play a vital role in safeguarding the integrity and trustworthiness of our platform. Your primary responsibilities will include monitoring, responding to, and investigating fraudulent activities that impact Rightmove, our partners, and consumers. Additionally, you will be the frontline support for GDPR-related requests, such as Subject Access Requests, Right to be Forgotten requests, and Unsubscribe requests. You will also be instrumental in ensuring that new customers and existing members adhere to industry standards and Rightmove’s terms and conditions. This includes conducting compliance and security vetting for all new joiners, as well as reviewing and cross-referencing members expelled from compliance schemes. Collaboration with our Legal team will be essential to maintain Rightmove’s reputation as a trusted resource for home movers and estate agents. What you’ll be doing Monitoring the Fraud Report to identify potential fraudulent activity; Monitoring our Fraud and DPO inboxes; Monitoring our image alert channel to ensure no personal or sensitive data has been uploaded to our site; Investigating reports of fraud from our partners, consumers and other Rightmovers; Reporting confirmed cases of Fraud and Data Breaches to the necessary Regulatory bodies (where appropriate); Investigating, recording and reporting Data Breaches within deadlines set by the ICO; Completing data requests from consumers, partners and Rightmovers to ensure we remain GDPR compliant; You’ll be the first point of call for sometimes difficult conversations which could be as a result of us removing a compromised branch or locking user accounts; Suggesting areas for improvement.  Working alongside the Security and Compliance Team Leader, you’ll suggest ways to improve existing processes striving for the best service for our partners, consumers and Rightmovers alike; Sharing responsibility of monitoring our DPO and Fraud inboxes, as well as the Fraud Report, outside of working hours and responding to urgent incidents efficiently and effectively. Who you are Accurate and methodical with high standards, an excellent eye for the detail. Is a clear and effective communicator in both written and verbal form, who is confident in speaking to different people internally and within our partners business. Strong time management and ability to prioritise and manage your day self-sufficiently, often spinning multiple plates. Comfortable working under pressure in a calm manner Is empathetic and caring to customer needs and expectations, believes ‘good enough is never good enough’ and understands how you contribute to Rightmove Is an excellent team player, loyal, reliable and punctual. Adaptable when needed and appropriate. Can demonstrate a growth mindset. What you’ll bring to the role A curious nature The ability to remain calm in pressurised situations Analytical skills The ability to be decisive Excellent record keeping skills Confidence to ask difficult questions Sound judgement calls A good understanding of GDPR regulations and why they are in place Experience of using Microsoft office, particularly Outlook, Excel and Word About Rightmove Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen. We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market. Despite this growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include: We create value… by delivering results and building trust with partners and consumers. We think bigger… by acting with curiosity and setting bold aspirations. We care deeply… by being real, having fun, and valuing diversity. We move together… by being one team - internally collaborative, externally competitive. We make a difference… by focusing on delivering measurable impact. We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work , we’re clearly doing something right! If all this has caught your eye, you may well be a Rightmover in the making... People are the foundation of Rightmove - We’ll help you build a career on it. What we offer Cash plan for dental, optical and physio treatments. Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan. 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes. Contributory stakeholder pension. Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life. Competitive compensation package. Paid leave for maternity, paternity, adoption & fertility. Travel Loans, Bike to Work scheme, Rental Deposit Loan. Charitable contributions through Payroll Giving and donation matching. Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more. We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process. As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation. At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve. By applying, you confirm that you are aged at least 18 or over and that you’ve read and understood our Privacy Policy , which explains how we handle and protect your personal information during the recruitment process.