Security System Analyst (Lenel/Milestone)

We’re Hiring: Security Systems Analyst (Lenel/Milestone)! 📍 Location: Reading, RG6 (3 days per week onsite + 2 days remote) 💰 Pay: £45,000 - £55,000 DOE per annum 📅 Hours: 40 hours per week 🎓 From day one, you’ll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes all house in our brand new employee benefits app, STRIVE! Grade: 6 We’re hiring a hands-on Security Systems Analyst to support a globally recognised brand, playing a key role in improving how physical security incidents are triaged, diagnosed, and resolved. This is not a passive admin role. It’s a technical, ownership-driven position where you’ll take end-to-end responsibility for incidents — from initial ticket through to resolution — using your expertise in Lenel OnGuard and Milestone to drive faster fixes and reduce reliance on third-party engineers. If you’re a Security Engineer who enjoys problem-solving, fault-finding, and making systems run better , this is a chance to step into a role where your impact will be immediate and visible and a perfect move for an experience Physical Security Engineer/ Analyst. What You’ll Be Doing Own incidents end-to-end — from logging through to closure Triage and diagnose faults across physical security systems, infrastructure, and hardware Perform remote troubleshooting across Lenel OnGuard and Milestone environments Resolve issues in-house wherever possible , reducing external engineer dependency Coordinate third-party engineers with clear diagnostics and defined scope when required to ensure we minimise volume of call outs per ticket query Maintain accurate ticketing, documentation, and system data quality Support system administration (patching, upgrades, firmware, new site onboarding) Contribute to a global support model , including on-call as services expand What We’re Looking For Proven experience supporting enterprise-scale physical security systems Excellent technical capability in: Lenel OnGuard (essential) Milestone or similar VMS platforms Experience in incident management, ticket triage, and technical troubleshooting Ability to diagnose issues quickly and take full ownership through to resolution Detail-oriented with robust organisational and documentation skills Desirable: Lenel certification Networking fundamentals (IP, switches, connectivity troubleshooting) ITIL or structured service management experience It’s great to see you’re considering a career with Securitas UK! You're one step closer to joining a global team of 336,000+ colleagues who help make the world a safer place each and every day. Here, we live by our values of Integrity, Vigilance and Helpfulness, which help guide how we operate and how our people experience work, each and every day! We have a promise too: Opportunity – We see potential in every person and situation People – We open our eyes to all that’s good Purpose – We make your world a safer place So what you can expect Our Talent Team reviews every application carefully. We know applying can feel daunting, but we’re here to support you—just email us if you need help. No matter the outcomes, you will always receive communication from us. See an inclusive world Inclusion isn’t a tick-box for us – it’s how we work. We know our strength comes from different perspectives, in every role and every team. We’re proud to be a Level 2 Disability Confident employer. If you tell us you have a disability when you apply, and you meet the minimum requirements for the role, our Talent Team will guarantee you an interview. Through our Employee Networks, the Race at Work Charter, the Armed Forces Covenant and more, our people drive real change. We celebrate diversity all year round with moments like BSL Week, International Women’s Day, PRIDE and Black History Month – because seeing an inclusive world starts with how we show up every day. See a rewarding world We understand the importance of reward and recognition when it comes to our peoples work. From day one you're able to: Save More: Exclusive employee big brand discounts through STRIVE, Cycle to Work savings, Specsavers offers and free mortgage advice. Look After Your Health: Healthcare cash plans, dental cover plans, 24/7 GP access, mental wellbeing support and online dental advice. Plan for Your Future: Pension scheme, Payroll ISA and financial wellbeing resources to help you achieve your goals. Peace of Mind: Life assurance and support for you and your family when it matters most. Take the next step your career journey Join a team that values you start your career with Securitas UK today. Click ‘I’m Interested’ to see a different world.