Senior Account Executive, Expansion

This is a sales role with a difference. You will not be cold calling strangers or chasing new logos. You will be growing revenue across RMS's most valuable existing accounts, hotel groups, holiday parks, and property operators who already know and trust us. Your job is to spot where our customers can get more value from the platform, open the right commercial conversations, and turn that trust into expansion and renewal outcomes. You will work alongside our Customer Success team, building on relationships they have already established, and you will have real influence over how this commercial motion is built and refined as we scale. What you'll be doing Identifying, qualifying, and closing expansion opportunities across an established portfolio of Tier 1 and Tier 2 accounts Owning a structured book of renewals, progressing them early and negotiating multi year agreements that work for both the customer and RMS Building multi threaded relationships across operational, finance, and executive stakeholders so no account rests on a single contact Partnering with Customer Success to keep a clean split: you own commercial outcomes, they own value delivery and adoption Contributing to Executive Business Reviews with forward looking account strategy Feeding customer and market insight back to Product and Marketing to sharpen what we build and how we go to market Keeping pipeline, forecasts, and account data accurate and current in the CRM Helping shape and improve the expansion playbook as the function grows What you'll bring Demonstrated experience in account management, renewals, or expansion focused sales, ideally within SaaS or technology A track record of growing revenue within an existing customer base, with measurable results against retention or expansion targets Confidence negotiating renewals and expansion deals, handling objections with empathy and commercial clarity Strong relationship skills across all levels, from day to day operators through to executives Disciplined pipeline management and clean CRM habits Comfort using AI tools as a standard part of account research and preparation, with good judgement about the outputs A collaborative mindset, because in an existing customer base, how you sell matters as much as whether you sell Why RMS? Growth and Progression You will have the chance to expand your scope, develop new skills, and progress your career as the business scales. Ownership and Autonomy You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes. Work That Matters Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed. Exposure to AI and Modern Ways of Working We actively invest in AI enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future. Flexible, Hybrid Working We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person. Inclusive and Supportive Culture We are collaborative, down to earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.