Senior Account Manager

Our Story Pointr is the market leader in Indoor Mapping, Location and Analytics, and the inventor of AI-based map production. Its innovative (20+ patents) Pointr Maps™ platform is used by millions of users across offices, retail locations, airports, hospitals, and more every month. As the top choice of Fortune 100 customers and billions of sqft. deployed globally (30+ countries), Pointr is always on the lookout for great team members to support its fast growth. Our core values are Ownership , Harmony , and Scale , and we look for Passionate, Kind, and No-Ego team members to join the team. Role Overview We’re looking for a Senior Account Manager to join the Events & Tradeshows team. This role owns strategic enterprise customer relationships and serves as a trusted advisor to customers throughout their journey with Pointr. You will partner closely with customers and internal teams to drive adoption, demonstrate measurable value, support renewals, and identify opportunities for long-term growth. This is a highly collaborative role for someone who enjoys building executive relationships, solving complex customer challenges, and helping customers achieve meaningful business outcomes. Core Responsibilities Own a portfolio of enterprise customer accounts, building strong relationships and driving long-term success. Serve as the primary customer partner for adoption, value realization, renewals, and account growth. Develop account strategies that align customer goals with Pointr’s solutions and capabilities. Build compelling value narratives by connecting product adoption and outcomes to business impact. Identify opportunities for expansion by understanding customer needs and introducing relevant products and capabilities. Lead executive business reviews and strategic account discussions with senior stakeholders. Proactively identify account risks and develop action plans to improve customer health. Coordinate cross-functional teams including Marketing, Pre-Sales, Project Management, Product, Analytics, and Finance to deliver exceptional customer experiences. Partner with internal stakeholders to ensure successful delivery and continued customer growth. Minimum Qualifications 6–10+ years of experience in enterprise account management, customer success, partnerships, or enterprise sales within complex B2B environments. Experience managing strategic enterprise accounts within SaaS, technology, or platform-based businesses. Proven ability to build trusted relationships with multiple stakeholders, including executive-level customers. Experience supporting renewals, expansions, and customer growth initiatives. Strong understanding of customer value, commercial outcomes, and account strategy. Excellent communication and relationship-building skills. Ability to collaborate effectively across technical, commercial, and operational teams. Strong organizational skills with the ability to manage multiple priorities. Professional fluency in English, both written and verbal. Preferred Qualifications Experience in enterprise SaaS, location technology, events, hospitality, or venue technology. Experience managing complex customer implementations or multi-team delivery environments. Familiarity with CRM, customer success, and project management platforms such as Monday or Jira. Bachelor’s degree preferred or equivalent professional experience. What We Offer? A supportive, kind (no-ego), and smart team International environment and inclusive culture Competitive base salary and attractive stock options Private health care (75%) and Dental Company-sponsored parental leave 18 days PTO, plus sick time + 12 holidays per year 401(k) retirement scheme Compensation: $120k-$150k + $25-$50k Bonus + Stock Options We Succeed Together Great outcomes happen when talented, diverse people come together with a shared purpose. We value empathy, humility, and expertise, and we believe the best ideas come from collaboration, thoughtful challenges, and open feedback. We empower our teams with clear goals and ownership, creating an environment where everyone can contribute, grow, and succeed. We take responsibility for our individual and collective development, celebrate our progress, learn from our experiences, and recognize the impact we create together. We are committed to providing an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or recruiting process, please reach out to your recruiter or contact our team at [email protected]. #LI-HYBRID