GR8_TECH builds B2B iGaming platforms for operators who play to lead.
We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.
With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.
Our ambition drives us. Our people make it real.
If you’re a challenger in spirit and a champion in action — join us.
Why This Role Exists
This role exists to protect, stabilize, and scale our high-value B2B platform partnerships. You’ll help us hit our long-term net revenue retention goals by turning complex iGaming client relationships into predictable, high-growth revenue streams while ensuring our product roadmap matches real market needs.
What You’ll Drive
Strategy & Business Growth
— Own commercial growth plans and run regular business reviews to align on client goals, execute commercial renewals, and identify upsell/cross-sell opportunities.
— Defend and negotiate complex commercial proposals—including discounts, SLA compensations, and renegotiations—balancing client satisfaction with company profitability.
— Analyze client ROI using CRM and BI data tools to proactively uncover unmapped revenue opportunities and optimize product adoption.
Client Advocacy & Discovery
— Translate client business metrics and organizational structures into actionable product and operational feedback for internal GR8_TECH teams.
— Ambassador the customer's goals internally, while remaining realistic about platform capabilities and highlighting churn or integration risks early.
— Gather raw customer feedback through direct communication and structured satisfaction surveys to continuous platform development.
Delivery & Operational Excellence
— Drive smooth platform onboarding for newly signed accounts, guiding them through the initial configuration phase.
— Unblock operational jams across Legal, Compliance, Finance, Product, and Support teams to keep the client experience frictionless.
— Track, follow up, and systematically document all client requests and feature updates inside CRM, JIRA, and Confluence.
Cross-Team Leadership & Expertise Transfer
— Mentor and upskill internal team members, leading training sessions for new joiners and setting up peers for successful client-facing presentations.
— Deliver crisp product upgrade presentations to clients, ensuring they understand our development roadmap and know how to use new functionalities.
What Makes You a GR8 Fit
Must-Have
— 3+ years of experience in iGaming (either as an Account Manager or in a similar client-facing platform role).
— Advanced commercial negotiation skills with a proven ability to build, explain, and defend financial proposals internally and externally.
— English proficiency at B2 level or higher.
— Deep structural understanding of the iGaming landscape, including operators' gaming sites, operational bottlenecks, and marketing challenges.
— Solid technical literacy—understanding the software development life-cycle (SDLC) and release management enough to talk to developers and explain timelines to clients.
— Deep familiarity with account planning (CRM/BI) and experience with project tools (JIRA, Confluence, Miro, Asana).
— Resilience and empathy in communication.
— A strong problem-solving mindset with the ability to handle unfamiliar tasks or systems.
— Excellent time management skills and ability to prioritize effectively.
Nice-to-Have
— Experience training or mentoring junior Account Managers.
— Advanced skills in Microsoft Office (Excel modeling, PowerPoint client pitches).
— A strong network of existing operator contacts in the iGaming industry.
Why You’ll Love Working Here
Benefits Cafeteria — annual budget you allocate to:
Sports
- Medical
- Mental health
- Home office
- Languages.
Work-life & support
— Paid maternity/paternity leave + monthly childcare allowance.
— 20+ vacation days, unlimited sick leave, emergency time off.
— Remote-first + tech support + coworking compensation.
— Team events (online/offline/offsite).
— Learning culture with internal courses + growth programs.
Our Culture & Core Values
GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.
FUELLED BY TRUST: we’re open, honest, and have each other’s backs.
OWN YOUR GAME: we take initiative and own what we do.
ACCELER8: we move fast, focus smart, and keep it simple.
CHALLENGE ACCEPTED: we grow through challenges and stay curious.
BULLETPROOF: we’re resilient, ready, and always have a plan.
APPLY HERE