Senior Account Manager

About Index Exchange: Index Exchange is a globally trusted independent supply-side platform, powering intelligent decisioning that maximizes value for media owners. As a neutral, conflict-free exchange, we help media owners connect more effectively with the world’s leading brands, enabling marketers to achieve stronger performance while advancing efficiency, transparency, and quality across the programmatic ecosystem. With more than 20 years of industry leadership, we continue to accelerate the ad technology evolution by applying intelligence closer to the impression and reducing waste across the supply chain. Through radically transparent practices and exceptional standards, we deliver long-term value for media owners, marketers, and partners worldwide. What’s it like to work at Index? Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords. We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward. We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level. Are you ready to join the programmatic evolution? Index Exchange is seeking an Account Manager to join our US team, based in New York. In this role, you will support strategic buyer-side partners across the programmatic advertising ecosystem, helping to drive long-term growth, platform adoption, and strong partner relationships. You will work closely with agencies, DSPs, and other demand-side partners while collaborating cross-functionally with sales, analytics, technical operations, and account management teams to deliver exceptional service and strategic support. What We’re Looking For Strategic: Index values partnerships and provides strategic insights to partners leveraging our exchange. In this role, you will be responsible not only for day-to-day account management and operations, but also for providing insights and recommendations around the broader programmatic ecosystem and buyer landscape. Collaborative: In order to retain and grow partner relationships, you will work cross-functionally with sales, analytics, technical, and publisher account teams to become a subject matter expert on the Index platform and support partner growth. Communicative: You will be working with a number of external partners at any given time and are expected to communicate effectively both internally and externally. This is a highly visible, client-facing role where building trusted relationships is essential to success. Here’s What You’ll Be Doing Serve as the day-to-day contact for a portfolio of strategic buyer-side partners while delivering exceptional service and leveraging expertise of the Index platform. Provide proactive insights and recommendations to partners to help solve problems through a data-centric approach. Partner with internal teams to support growth opportunities and identify ways to strengthen existing relationships. Collaborate with internal stakeholders to identify and support new deal opportunities, while ensuring the health and growth of existing partnerships. Develop a strong understanding of buyer priorities, campaign performance, and the broader programmatic landscape to provide strategic recommendations and support partner growth. Attend relevant industry events and support relationship-building initiatives that foster long-term strategic growth. Here’s What You Need 3–4 years of experience in digital media, including 2+ years in a client-facing role. Strong understanding of the programmatic advertising landscape (e.g. ad server, ad network, exchange, SSP, DSP, agency trading desk, PMP, etc.). Experience supporting buyer-side relationships within the digital advertising or programmatic ecosystem is preferred. Effective time management skills with the ability to prioritize and meet deadlines in a fast-paced environment. Proven ability to leverage data and analytics to solve customer problems. Demonstrable experience building strong customer relationships, understanding partner needs, and identifying solutions to support growth. Strong communication skills with the ability to present clearly and concisely both internally and externally. Ability to work collaboratively and independently while remaining proactive, organized, and self-motivated. Proficiency in Excel and other Microsoft Office programs is required. Experience with DOMO, Looker, Tableau, or similar analytical tools is considered an asset. Why you’ll love working here: Comprehensive health, dental, and vision plans for you and your dependents Paid time off, health days, and personal obligation days plus flexible work schedules Competitive retirement matching plans Equity packages Generous parental leave available to birthing, non-birthing, and adoptive parents Annual well-being allowance plus fitness discounts and group wellness activities Employee assistance program Mental health first aid program that provides an in-the-moment point of contact and reassurance One day of volunteer time off per year and a donation-matching program Monthly town halls and regular community-led team events Multiple resources and programming to support continuous learning A workplace that supports a diverse, equitable, and inclusive environment – learn more here Equal employment opportunity At Index Exchange, we believe that successful products are built by teams just as diverse as the audience who uses them. As such, we are committed to equal employment opportunities. We celebrate diversity of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or veteran status. Additionally, we realize that diversity is deeper than any status or classification—diversity is the human experience. For those who show grit, passion, and humility—Index will welcome you. Accessibility for applicants with disabilities Index Exchange welcomes and encourages individuals with disabilities to apply to work with us. If you require an accommodation, please share the details of your request and any information how we can assist you with the hiring recruiter when they contact you. Index Exchange will make reasonable efforts to ensure accommodation requests are met throughout the recruitment process. Index everywhere, Index anywhere Our corporate headquarters are in Toronto, with major offices in New York, Montreal, Kitchener, London, San Francisco, and many other global cities. As a major global advertising exchange, we are committed to operating as a tightly knit global team and embracing and empowering talent wherever our colleagues may be. AI Disclaimer: Automated tools including artificial intelligence may be used to assist in screening and assessing applicants for this role. All hiring decisions involve human review. Vacancy Status: This posting is for an existing vacancy.