Senior Account Manager, Client Engagement

WHY NEW ENGEN? At New Engen, we help brands grow—not just bigger, but smarter. We’re a digital marketing agency built to drive meaningful impact across the entire customer journey, blending media, creative, analytics, influencer, and retail strategies into performance-driven campaigns. Some clients partner with us through long-term agency relationships. Others tap into specialized solutions—like Donut Studios, our in-house creative studio for platform-native and short-form content, or Acorn Creator Suite, our influencer marketing solution built for retail impact. While each solution brings its own focus and flavor, they’re all part of how we deliver for our clients, together, as one team. We’re a collaborative group of strategists, creatives, analysts, and makers who are all in on helping brands—and each other—thrive. We work hard, stay humble, and build with purpose. WHAT YOU'LL DO As a Senior Account Manager, you will flex between being both the Account Lead- key client contact and relationship owner, and the operational heartbeat of your client portfolio. You'll own the day-to-day client comms and execution of integrated influencer campaigns, ensuring programs stay on track, teams stay aligned, and clients stay informed. Working closely with Strategy, Creator Operations, Media, Analytics, and Account Leadership, you'll turn complex campaigns into seamless client experiences while proactively identifying risks and keeping work moving forward. Lead Campaign Execution Own the operational delivery of multiple influencer marketing programs from RFP through campaign wrap-up. You'll manage timelines, coordinate cross-functional workstreams, and ensure every campaign is delivered on time, on budget, and aligned with client expectations. Build Strong Client Partnerships Serve as the primary day-to-day client contact. You'll provide strategic recommendations, proactive communication, manage ongoing requests, navigate questions with confidence, and keep clients informed every step of the way. Drive Cross-Functional Collaboration Partner closely with Strategy, Creator Operations, Media, Analytics, and Engagement teams to ensure everyone has the information they need to execute successfully. You'll anticipate needs, remove roadblocks, and keep projects moving with clarity and accountability. Own Operational Excellence Develop project timelines, manage campaign workstreams, coordinate creator operations handoffs, facilitate media setup, and ensure campaign documentation is accurate, complete, and actionable. Turn Performance into Insights Lead the development of campaign recap presentations by partnering with Analytics, Media, Strategy, and Creator Operations to tell a compelling performance story and identify opportunities for future success. Mentor and Elevate the Team Support and coach Associate Account Managers while helping establish best practices, improve team workflows, and contribute to a collaborative, high-performing environment. WHAT YOU BRING 4-6 years of experience in account management, campaign management, project management, or client services within an agency, influencer marketing, or digital marketing environment. Experience managing multiple client accounts and complex, cross-functional marketing campaigns simultaneously. Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment. Strong written and verbal communication skills with confidence leading client conversations and presenting recommendations. Experience coordinating work across multiple disciplines including strategy, creative, media, analytics, and production. Familiarity with influencer marketing workflows, including creator sourcing, contracting, content approvals, and campaign execution. Strong problem-solving skills with the ability to proactively identify risks and develop solutions before issues escalate. A collaborative mindset with a passion for building strong relationships across teams. Bonus Points If You Have: Experience with influencer marketing platforms and creator management tools. Experience working with project management platforms such as Asana, Monday.com, Jira, or similar. Experience supporting integrated campaigns across paid social, influencer, and digital media. Familiarity with campaign reporting, measurement, and performance analysis. PERKS & BENEFITS Remote or hybrid work environment with flexible hours Unlimited PTO + company holidays Comprehensive medical, dental, vision, and disability coverage Life & AD&D insurance 401(k) with company match Paid parental leave & family support Pet care perks & insurance Learning & career development programs Commuter & transit benefits Exclusive employee discounts Salary Range: $77,000-96,000 USD annual The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidate's qualifications and experience uniquely. New Engen is proud to have offices in Seattle, New York, and Northwest Arkansas, each one anchoring teams that drive creativity, collaboration, and culture. But great work isn’t limited to those zip codes. We also support a distributed team of remote employees across the country, giving people the flexibility to do their best work wherever they are. We currently hire full-time employees in the following states: Arkansas, California, Colorado, Florida, Georgia, Illinois, Michigan, Missouri, Nevada, New Jersey, New York, North Carolina, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington, and Wisconsin Let’s Build What’s Next Together — If you’re passionate about media and eager to make a meaningful impact with a team that’s all in, we’d love to hear from you. Important Notice About Job Openings: Please be aware of fraudulent job postings, consulting engagements, solicitations, or employment offers from suspicious sources. These attempts are often designed to steal your personal information or trick you into paying fees for recruitment or training services. New Engen does NOT charge any application, processing, or training fees at any stage of the recruitment or hiring process. All legitimate job openings will be posted directly on our careers page, and all communication about these roles will come exclusively from Recruitment outreach, conducted via email through our ATS, Greenhouse, and never through unsolicited text messages or the @newengen.online domain. If you have any concerns about the authenticity of any message claiming to be from New Engen, please contact us immediately at [email protected] before taking any further action. We take your security seriously and are here to support you, ensuring your job search is a safe, positive experience.