Senior Account Manager - Major Accounts

About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us. The Impact You'll Have Responsible for retaining and expanding assigned group and fund business while driving growth in ancillary products and services. This role manages multiple accounts, builds strong relationships with clients and stakeholders, and leads strategic negotiations to achieve business objectives and maintain Blue Cross’s market position. What You'll Do Manages a portfolio of Major and National accounts by leading contract renewals, strengthening stakeholder relationships, and identifying opportunities to expand healthcare products and services. Acts as the primary client relationship manager, collaborating with internal teams to ensure successful contract implementation, resolve service issues, and deliver a high-quality customer experience. Drives retention and revenue growth through strategic account planning, data-driven performance analysis, executive engagement, and support of new business development initiatives. How You'll Do It Lead annual contract renewals for assigned accounts, including negotiating rates, benefits, and risk arrangements to meet business objectives. Build and maintain strong relationships with clients and stakeholders (agents, brokers, consultants) to ensure satisfaction and brand loyalty. Develop and execute account action plans to retain existing business and grow ancillary lines such as dental, life, disability, and health management programs. Maintain compliance with CRM reporting requirements and participate in sales training and strategic planning initiatives. Support new business development by participating in stakeholder growth plans and assisting with implementation of new contracts. Provide education and guidance to stakeholders on products, services, and operational initiatives to strengthen partnerships. Monitor revenue growth and account performance, leveraging data analytics to demonstrate value and identify opportunities with the marketing team. Ensure accurate contract implementation by collaborating with internal operations and management teams. Proactively identify and resolve service issues by coordinating with internal teams and stakeholders Represent the department on corporate projects and mentor other sales personnel as needed. Nationwide travel to support client needs and collaborate with advisors for high-volume events during Open Enrollment periods. Participate in assigned workgroups and special projects, offering input on performance standards, renewal processes, and client management systems when capacity allows. Support executive engagement initiatives by ensuring executives are informed about key client relationships and providing strategic insights for high-level interactions. Performs additional responsibilities consistent with the scope and level of the role, as assigned. Required Skills & Experience 5+ years of related account management professional experience. Bachelor’s degree; in lieu of a degree, an additional two years of relevant experience beyond the qualifications listed above may be accepted. Possess and maintain a valid MN Resident Producer License in the lines of Life & Health/ Accident. Overnight travel as required (less than 10%). Preferred Skills & Experience Ability to communicate complex topics clearly and concisely, actively listen to anticipate stakeholder needs, and align others to drive informed decisions. Ability to analyze complex information, evaluate options, and work cross-functionally to drive resolution and prevent recurrence. Ability to effectively organize work, balance competing priorities, and manage time across complex assignments and competing deadlines. Licensure/Certifications Required - Producer License in the lines of Health/Accident - State Insurance Licensing Board Role Designation Hybrid Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite. Anchored in Connection Our hybrid approach is designed to balance flexibility with meaningful in-person connection and collaboration. We come together in the office two days each week – most teams designate at least one anchor day to ensure team interaction. These in-person moments foster relationships, creativity, and alignment. The rest of the week you are empowered to work remote. Compensation and Benefits $140,000.00 - $145,000.00 - $150,000.00 Annual + Commission Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include: Medical, dental, and vision insurance Life insurance 401k Paid Time Off (PTO) Volunteer Paid Time Off (VPTO) And more To discover more about what we have to offer, please review our benefits page . Equal Employment Opportunity Statement At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic. Individuals with a disability who need a reasonable accommodation in order to apply, please contact us at: talent.acquisition@bluecrossmn.com. Blue Cross® and Blue Shield® of Minnesota and Blue Plus® are nonprofit independent licensees of the Blue Cross and Blue Shield Association. Physical requirements.