Senior Accounts Receivable Specialist (Pharmacy)

Thank you for considering a career at Bon Secours Mercy Health! Scheduled Weekly Hours: 40 Work Shift: 8pm to 5am (Philippines) Flexibility in schedule / Shifting Primary Function/General Purpose of Position Serves as an advanced -level A ccounts R eceivabl e (AR) professional responsible for complex account resolution s , escalat ed billing issues, reconciliation support , and operational expertise within AR processes . Functions as a subject matter expert for billing, collections, and payment application activities while supporting process consistency, training, and workflow improvement initiatives. Provides guidance and knowledge sharing to junior associates and may serve as a resource to leadership on operational issues, reporting, and process optimization. Essential Job Functions ​List the essential functions for the job. Essential functions are the reason a job exists. · Process and apply customer payments w hile ensuring accuracy and compliance with established AR procedures. · Manage complex accounts, reconciliation issues, and non-routine payment discrepancies requiring advanced research and resolution · Handle escalated billing disputes and customer account concerns requiring independent judgment and coordination across teams . · Monitor AR aging trends and perform advanced collection activities on high-risk or overdue accounts. · Analyze account issues to identify root causes, recommend corrective actions, and support resolution of recurring problems. · Provide onboarding, training, coaching, and workflow guidance to AR Specialists and new associates . · Support leadership with operational reporting, account analysis, and identification of process improvement opportunities . · Participate in month-end and year-end close activities , audit support, and compliance-related reviews . · Assist with development and standardization of AR procedures, documentation, and best practices · Support system enhancements, testing activities, and implementation of workflow improvements impacting AR operations. · May serve as a delegate or operational resource in the absence of the supervisor. This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. Licensing/Certification N/A (required) Certified Revenue Cycle Rep resentative (CRCR) – Healthcare Financial Management Association (preferred) Education Bachelor’s Degree ( required ) - Specialty/Major: Accounting, Finance, or Healthcare Administration Work Experience List the type of work experience AND experience level (in years) for both required AND preferred work experience for this role . Do NOT repeat certifications, training, or educational requirements. For each listing, please denote if required or preferred, considering a candidate at time of hire . 3 -4 + years of accounts receivable experience (required) 3 -4 + years of healthcare or pharmacy AR experience with training responsibilities (preferred) Training Language N/A (required) Spanish or other languages (preferred) As a Bon Secours Mercy Health associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way. What we offer Comprehensive HMO medical coverage, retirement plan and group life and accident insurance One-time Work From Home allowance, connectivity allowance, wellness allowance and role-specific allowances Paid vacation and sick leave Government-mandated benefits: SSS, PhilHealth and Pag-IBIG contributions Flexible working model with hybrid, onsite or virtual arrangements (based on role and business need) Mission-driven culture events, community outreach and service opportunities Learning and development programs, mentorship and clear career growth pathways Modern, collaborative office spaces and regular engagement and culture-building activities Benefits may vary based on employment terms and role. Department: Human Resources - Talent Acquisition - BSMH Global Business Systems It is our policy to comply with all applicable Philippine labor laws and regulations and to uphold equal employment opportunity in all aspects of recruitment and employment. All applicants will be considered for employment based on merit, qualifications, and business requirements, without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity or expression, civil status, age, disability, genetic information, nationality, or any other status protected under Philippine law. We are committed to providing an inclusive workplace free from unlawful discrimination and harassment. If you are a person with a disability and require reasonable accommodation as part of the application or selection process, please contact the Talent Acquisition Team at [email protected] . We will work with you to provide appropriate assistance in accordance with applicable laws and company policy.