Senior AI Service Designer

Design how humans and AI agents work together. We're building a new generation of onboarding and financial crime workflows powered by AI agents. These systems don't simply automate tasks. They gather evidence, analyse information, coordinate activities across systems, and support specialists in making critical decisions. The challenge isn't in making existing workflows slightly better. It is designing systems where people and AI collaborate effectively in environments that require trust, accountability, and sound judgement. We're looking for a Senior AI Service Designer to help define these experiences. Role Summary In our product teams, we build agentic AI solutions on a modern cloud-based AI platform. As a designer-builder, you will not write production code, but you will create agent prototypes to understand capabilities, constraints, orchestration patterns, and user experience implications firsthand. You’ll interact with users and stakeholders to understand what we should build. You will work closely with the business domain Design Lead, as well as with PM, engineers, datascientists and UX researcher in the product team. You’ll report to the business domain Design Lead and our the manager of the AI Design team. The AI Design Team acts as an internal design studio in ING, and also supports our professional development and knowledge exchange between 12 designers across multiple countries. Work Model At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work. Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month. As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank. What You'll Do Since we’re among first to develop Agentic AI products at ING, you’ll get to explore and shape how we use the technology. You will: Design and prototype human-agent collaboration models. Create interaction patterns for transparency and control and define how AI agents communicate confidence and recommendations. Recommend where redistribute roles to AI, and where to keep the human in the loop to for instruction, reviews, escalations. Translate complex operational and regulatory workflows into intuitive experiences. Contribute to reusable Agentic UX principles and standards. We're looking for someone who Has at least 7 years of Product/ Service Design experience, with clear examples of shaping the direction of projects you worked on. Demonstrates hands-on experimentation with AI systems (e.g., Copilot Studio, custom GPTs, agent frameworks, orchestration tools, or AI prototyping platforms) Rapidly prototypes and evaluates agentic experiences (also without production engineering responsibilities) using Figma and AI tooling. Has strong facilitation skills to lead workshops and bridge perspectives between Product, Engineering, Data Science and business stakeholders. Has experience working with complex workflows and data-intensive environments such as Financial Services or Operations. Has experience designing AI-powered products or services You'll thrive here if You are energised by ambiguity and emerging technologies. You enjoy solving problems that don't yet have established design patterns. You learn through experimentation. You are comfortable moving between strategy and execution. You are excited by the future of human-AI collaboration. Why Join ING Hubs Türkiye? Shape an Emerging Capability Help define and scale Agentic AI leadership within one of the world's leading financial institutions. Stay Hands-On Continue designing and building innovative AI solutions while growing and leading talented professionals. Work at Global Scale Deliver AI capabilities that support multiple countries, business domains, and millions of customers. Join a Strong Community Become part of a 100+ member Analytics Engineering organization bringing together experts in Data Science, AI Engineering, Analytics, MLOps, and Data Management. Equal Opportunity Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you. What We Offer at ING Hubs Türkiye At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding. Be Yourself, Be an ING'er Welcome Leave: Enjoy 14 days of welcome leave, even in your first year Career Opportunities: Self-driven career paths and international opportunities Personal Growth: Challenging work and continuous development Dynamic Environment: Informal, vibrant, and collaborative culture Global Exposure: Participate in international projects and communities Communication & Celebrations: Various communication activities and celebrations Health Care: Comprehensive private health insurance for you and your family Private Pension Plan Meal Card Transportation Allowance MultiSport Membership English Language Development Support Remote working opportunities throughout August How to Apply Click the application button on our careers page and submit your application through Workday. About ING With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today. About ING Hubs Following ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations. Present in Poland, Romania, Slovakia, the Philippines, Türkiye and Spain, ING Hubs employ more than 13,000 professionals in domains such as software development, data management, operations and non-financial risk. Discover ING Hubs Türkiye ING Hubs Türkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities. We value strong work ethics, knowledge sharing and flexibility in our way of working – it is both our promise to you and what we look for in new colleagues. Let's meet!