Senior Analyst, Collections

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role Senior Analyst - Collections (Remote) Job Summary: The primary responsibility of the Sr. Analyst is the management of the assigned portfolio to meet the company’s quarterly target on cash collection and past due balances. This individual will also be responsible for providing customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. The Sr. Analyst will also maintain assigned accounts through customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos within approved company guidelines. Travel Requirements: This position does not require any travel. Job Responsibilities: Prepare dunning (collection) notices and correspondence and answer inquiries regarding bills rendered, accounts receivable, and collection items. Maintain professional decorum/de-escalation. Accountable for reducing delinquency for assigned accounts. Enlist the efforts of sales and senior management when necessary to accelerate the collection process. Must communicate & follow up effectively with sales department regarding customer accounts on a timely basis. Establish and maintain effective and cooperative working relationships with customers and sales. Research and resolve payment discrepancies; investigate and resolve customer queries. Monitor customer account details for non-payments, delayed payments, and other irregularities. Collect, categorize, and maintain Accounts Receivable (AR) collections records within Getpaid. Report on AR balances - current and delinquent accounts, collections. Prepare ad hoc reports as well as prescribed reporting requirements from Management. Required Skills: Ability to maintain patience and professionalism with challenging customers/vendors. Strong attention to detail and excellent command of grammar and language. Must have strong interpersonal and communications skills (both oral and written) with a focus on customer service and demonstrated ability to effectively interact at all levels across the organization to build successful relationships. Auditor’s mentality - someone that is naturally curious and committed to investigating and uncovering anomalies. Excellent consultative, conflict resolution, negotiation, and facilitation skills to gain consensus in a matrixed and complex organization. Proven problem-solving skills with demonstrated ability to think out of the box and generate creative solutions; ability to break a complex problem down into its component parts and arrive at the appropriate solution in a timely fashion. Must be flexible and able to thrive in a time-sensitive environment to meet strict deadlines. Positive attitude, averse to the status quo, always looking to improve current processes and procedures; ability to see opportunities for change, to capitalize on them and implement them when appropriate for the benefit of the organization. A self-starter with a strong work ethic who sets high standards for self and others and demonstrates enthusiasm for the mission of the team. Demonstrated proficiency in Microsoft Excel and/or Access – pivot tables, v-lookup, graphs/charts/visual, analytics. Bachelor's degree or equivalent experience and/or military experience required. 5+ years of professional experience working in Finance or Collections required. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. About Presidio Presidio is committed to hiring the most qualified candidates to join our amazing culture. We aim to attract and hire top talent from all backgrounds, including underrepresented and marginalized communities. We encourage women, people of color, people with disabilities, and veterans to apply for open roles at Presidio. Diversity of skills and thought is a key component to our business success. At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio's expert technical team develops custom applications, provides managed services, and enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally. For more information visit Applications will be accepted on a rolling basis. Presidio has a strong commitment to the community we serve and our employees. As an Equal Opportunity Employer, we strive to have a workforce that includes the community we serve. Presidio is an Equal Opportunity Employer Disability/Vets. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories. The "Know Your Rights" Poster is available here: https://www.eeoc.gov/poster Presidio EEO Policy Statement is available here: https://www.presidio.com/careers Presidio is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to. Notice of Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our career's email address, Presidio employees or any other means. Presidio is not responsible for any feeds related to unsolicited resumes/CVs. #LI-FI