Senior Associate - Network Engineer

Location Designation: Hybrid - 3 days per quarter Role Overview The Network Engineer – Core Network Services is responsible for the administration, maintenance, and support of the organization’s DNS, DHCP, IPAM (DDI), and load balancing infrastructure. This role ensures reliable and secure network service delivery across enterprise, cloud, and data center environments. The ideal candidate has hands-on experience managing DDI platforms (e.g., Infoblox, BlueCat), load balancers (F5, Citrix ADC, or AWS ALB/NLB), and core IP networking components. This role is part of a team that ensures high availability, performance, and compliance for foundational network services used across all business applications and systems. What You'll Do: Core Network Operations • Administer and maintain enterprise DNS, DHCP, and IPAM (DDI) infrastructure, ensuring consistent availability, accuracy, and performance. • Manage and support load balancing solutions (e.g., F5 BIG-IP, Citrix ADC, or AWS ALB/NLB) for on-prem and cloud applications. • Configure and maintain virtual servers, pools, SSL certificates, health monitors, and traffic policies on load balancers. • Monitor system health and respond to alerts, performance issues, or service disruptions. • Support zone management, record updates, and IP address provisioning according to established change procedures. • Ensure proper integration and synchronization between DNS, DHCP, and IPAM systems. Incident, Change & Problem Management • Serve as a Tier 2/3 escalation point for DNS, DHCP, and load balancing incidents. • Troubleshoot name resolution, IP allocation, or traffic flow issues using tools like Wireshark, nslookup, dig, tcpdump, or vendor diagnostics. • Participate in root cause analysis (RCA) and implement corrective actions for recurring network service issues. • Follow ITIL-aligned change management processes to plan and execute configuration changes, upgrades, and patches with minimal downtime. Maintenance & Security • Perform system upgrades, patches, and configuration backups for DDI and load balancing platforms. • Implement and maintain security best practices, including DNSSEC, ACLs, SSL/TLS certificate management, and traffic encryption. • Partner with Security teams to address vulnerabilities, maintain compliance, and support incident response activities. • Maintain and audit network service configurations to ensure accuracy, standardization, and alignment with enterprise architecture. Collaboration & Documentation • Work closely with Network Engineering, Cloud, and Application teams to support new deployments, migrations, and network designs. • Assist application owners with load balancer configurations, health checks, and performance optimization. • Maintain detailed documentation of DNS zones, DHCP scopes, IP allocations, load balancer configurations, and operational runbooks. • Participate in disaster recovery testing and contribute to business continuity planning for network services. Continuous Improvement • Identify opportunities to automate DDI and load balancing operations using APIs, Python, PowerShell, or Ansible. • Proactively monitor trends and recommend improvements for performance, scalability, and manageability. • Evaluate and test emerging technologies and upgrades to enhance reliability and agility. What You'll Bring: Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). 3–5 years of experience in enterprise network administration or operations . Hands-on experience with DNS, DHCP, and IPAM (DDI) solutions such as Infoblox, BlueCat, or Windows Server DDI . Proficiency in managing load balancer platforms such as F5 BIG-IP, Citrix ADC (NetScaler) , or AWS/GCP load balancing services . Solid understanding of TCP/IP networking, routing, subnetting, VLANs, and network security fundamentals . Strong troubleshooting and analytical skills with experience using packet capture and diagnostic tools. Familiarity with change management and ITSM processes (e.g., ServiceNow, Remedy). Preferred Experience with automation and scripting using Python, REST APIs, or Ansible for DDI or load balancing tasks. Understanding of DNS security (DNSSEC, RPZ, DoT/DoH) and SSL/TLS certificate management . Experience with cloud networking (AWS, Azure, GCP) and hybrid environments. Vendor certifications such as F5 Certified Administrator (CA) , Infoblox Core DDI Professional , CCNA/CCNP , or CompTIA Network+ . Experience supporting high-availability network architectures in large enterprises or financial services organizations. Key Competencies Operational Excellence: Ensures network services remain stable, secure, and highly available. Technical Expertise: Deep understanding of DDI and load balancing technologies. Analytical Thinking: Quickly isolates and resolves service-impacting issues. Collaboration: Works effectively with cross-functional teams across Infrastructure, Security, and Cloud. Process Discipline: Follows structured change, incident, and documentation procedures. Innovation: Leverages automation and modern tools to improve efficiency. Success Indicators Consistent uptime and reliability of DNS, DHCP, and load balancing services. Timely and accurate completion of change requests and provisioning activities. Measurable reduction in recurring incidents and configuration errors. High satisfaction ratings from internal IT and business stakeholders. Demonstrated improvements in automation, scalability, and performance. Pay Transparency Salary Range: $111,500-$159,000 Overtime eligible: Exempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Company Overview At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact. Our diverse business portfolio creates opportunities to make a difference across industries and communities—inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you’ll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress. As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what’s next, and your growth powers it. Our Benefits We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site . Our Commitment to Inclusion At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.​ Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation . We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com . ​Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. Job Requisition ID: 93842 About NY Life Insurance Company Diversity & Humanity–two values that are deeply rooted in the New York Life culture and have laid the foundation for over 175 years of commitment to our employees, agents, policy owners, and the communities where we live and work. At New York Life you become a valued part of a welcoming, inclusive, and caring culture that has a long-standing legacy in stability and growth. The strength of New York Life revolves around our diversified, multi-dimensional business portfolio that goes beyond life insurance, and we want you to be a part of our legacy. As a Fortune 100 company and industry leader, we provide an environment where you can explore your career ambitions, offering opportunities to tackle meaningful challenges and stretch your skills while balancing work and life priorities. You will be part of a diverse team guided by our belief to always be there for each other–providing the support and flexibility to grow and reach new heights while making an impact in the lives of others. You are our future, and we commit to investing in you accordingly. Visit our Linkedin to see how our employees and agents are leading the industry and impacting communities. Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees’ needs. 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